Thanks for getting back in touch.
I work "on" but not "for" JustAnswer as an independent agent, so am not the best person to ask about free trials and subscriptions and so on, and have no idea what they are putting on your screen.
The best thing is to contact Customer Support, phone number 1.***-***-**** and have them go through this with you.
Meanwhile your initial $48 question stays open for as long as you wish it to, and you don't have to pay anything unless or until you get an answer you are happy with. Everything is refundable including your good faith deposit (if you paid with a credit card) if at any stage you wish to cancel.
That's great that you now have an inventory of the china, all I need is the numbers and type of each piece, as in 12 dinner plates, 12 soup bowls, etc and all the serving pieces and I'll give you an appraisal on that (I already have enough images with the photos you've already sent).
Then I'll do the Fondeville set as a new question (I get paid by JustAnswer by the question) so just initiate a new Q and put "For Robert S...." in the subject line and I'll be sure to get it. I'll need a photo of the pattern and the mark on the back of one of the pieces. Just attach them here by clicking on the paperclip icon. Include the statue of the boy in this Q with a photo of him and the bottom of the statue and I'll do it all in one question.
Hope this makes sense,