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I spoke woth you yesturday about my phone beimg blocked or
I spoke woth you yesturday about my phone beimg blocked or locked by google.. My provider told me that and he Aldo told mye To celle you to get it off.. Imei:# 357118070529952 … read more
John - Tech Expert
John - Tech Expert
Computing Network Management and Design
758 satisfied customers
20 years ago I opened an aol account, after 12 years I
20 years ago I opened an aol account, after 12 years I changed my email account to yahoo. After many hours on the phone with aol reps, I am still unable to purchase any apps on my cell as my phone sti… read more
Robert M.
Robert M.
Bachelor's Degree
1,548 satisfied customers
My password is ihatethis. Some 1 stole my phone. I got my
My name is***** and my password ***** ***** Some 1 stole my phone. I got my new phone 2 day but it says my password ***** changed 4 days ago. I did play a game portai quest & used a name the game gave… read more
Richard
Richard
IT Manager
IT Manager, Consultant
7,123 satisfied customers
I am a Nurse! Asking for my old client. He cant speak
He cant speak English, only Russian He lost his phone, then he got his new phone, he can't restore his phone and family photos … read more
Russell H.
Russell H.
Computer/Electronics Consultant
Vocational, Technical or Trade Scho
10,530 satisfied customers
I had my phone stolen and now have a new one with a
I had my phone stolen and now have a new one with a different carrier how do I change my info to the new one … read more
Harry
Harry
2,803 satisfied customers
I need my phone unlocked to put in a new sim card. I never
i want to put in a new sim card in from a diffenert carrier and i need phone unlocked… read more
Expert
Expert
My data is no longer in my google account, I can sign in but
My data is no longer in my google account, I can sign in but it is not my info. Please I need help and prefer to speak to someone. Please provide a phone # before its too late to recover my info. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
670 satisfied customers
I just paid google, now what. It's my phone,not my computer.
I just paid google, now what JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: It's my phone,not my computer JA: What's the brand/model and Operating System (OS… read more
Harry
Harry
2,803 satisfied customers
Is nothing wrong with my computer it is my samsung galaxy s7
hello there is nothing wrong with my computer it is my samsung galaxy s7 that is not working. somebody hacked into my google account messed it all up i had to do a factory reset on my cell and now goo… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
670 satisfied customers
I had an LG tablet stolen from my bag at either Chicago
I had an LG tablet stolen from my bag at either Chicago Ohare or Dallas Ft Worth airports yesterday. I would like to locate the tablet n transfer it to your cloud and wipe the tablet clean. Later tran… read more
Russell H.
Russell H.
Computer/Electronics Consultant
Vocational, Technical or Trade Scho
10,530 satisfied customers
Second opinion] i recently got back a stolen Android Trek HD
Second opinion] i recently got back a stolen Android Trek HD 9020A. it has been factory reset by the theif and synced with their gmail account.i need help removlng their information and installing my … read more
Russell H.
Russell H.
Computer/Electronics Consultant
Vocational, Technical or Trade Scho
10,530 satisfied customers
Cell phone reset. Need to download the backup, a couple
cell phone reset. Need to download the backup JA: How old is the phone? Customer: a couple years. It is a Moto E JA: How long has this been going on? What troubleshooting have you tried? Customer: jus… read more
William Dishman
William Dishman
Store/sales manager
18 satisfied customers
My Android phone was stolen on February 23rd. The theif
My Android phone was stolen on February 23rd. The theif changed my lookout account sign in password ***** February 25th. I bought a new phone on February 28th. I can't sign in to lookout to locate my … read more
Rusty
Rusty
Audio Video Technician
Associate Degree
4,340 satisfied customers
I just purchased a galazy 7 edge phone a couple days ago. I
I just purchased a galazy 7 edge phone a couple days ago. I am locked out and cant remember password. I have one attempt to try before all data is erased … read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,282 satisfied customers
I purchased an LG-4 phone in August. On Sat night I turned
I purchased an LG-4 phone in August. On Sat night I turned off the phone and let it charge fully. Upon turning on the device a message flashed that a software update was being performed, followed by a… read more
Pete
Pete
Senior Engineer
Bachelor's Degree
11,809 satisfied customers
I had my Galaxy S5 stolen today. I was unable to track it using
I had my Galaxy S5 stolen today. I was unable to track it using Find My Mobile. I purchased a new Galaxy S6 to replace it. I synced my gmail account from my stolen phone. Only a few of my contacts mov… read more
Richard
Richard
IT Manager
IT Manager, Consultant
7,123 satisfied customers
my phone was stolen, I can't find the account that my contacts
my phone was stolen, I can't find the account that my contacts were saved to, can you help?… read more
Chris Lindsey
Chris Lindsey
IT University
159 satisfied customers
My son has a Samsung Galaxy Nexus phone and he is unable to
My son has a Samsung Galaxy Nexus phone and he is unable to put music on it. Could you please tell me how we can load music onto his phone.… read more
Cris
Cris
1,741 satisfied customers
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Answers by Eric

Answers by Eric

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Bernie

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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