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Related Android Devices Questions
Need help with my phone. It works but will not go into
hi , need help with my phone. It works but will not go into download mode. all the button combinations bring it right to recovery mode … read more
Jeffrey B
Jeffrey B
ICT Support 1/2/3/ Line
Information Technology
1,165 satisfied customers
I have a note 8 phone that was my wife's. She has passed
I have a note 8 phone that was my wife's. She has passed away. I cant put this phone online. I can prove I own the phone. I just dont have her password ***** you tell me how to go about this … read more
Richard
Richard
IT Manager
IT Manager, Consultant
10,666 satisfied customers
I have correct odin and rom, but I cant update OS. Can you
Hi! I have correct odin and rom, but I cant update OS. Can you help me? … read more
Ashik
Ashik
Master's Degree
1,647 satisfied customers
Can you tell me how to bypass Google verification for a ZTE
can you tell me how to bypass Google verification for a ZTE Blade A475 device … read more
Richard
Richard
IT Manager
IT Manager, Consultant
10,666 satisfied customers
Sister gave me a j7 and has forgotten password and account
Sister gave me a j7 and has forgotten password ***** account information. I need to restart the phone for my use. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
10,666 satisfied customers
I just bought a Samsung Galaxy s 5 active and it ask for me
I just bought a Samsung Galaxy s 5 active and it ask for me to sign into my Samsung account that was previously on the phone and I do not know it like I said I just bought the phone and I'm trying to … read more
Richard
Richard
IT Manager
IT Manager, Consultant
10,666 satisfied customers
I just purchased a used Android cellphone from a private
I just purchased a used Android cellphone from a private party. You can't get passed the Google screen. How do you Google unlock a phone?… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
670 satisfied customers
My mother who has Parkinson's has locked herself out of the
My mother who has Parkinson's has locked herself out of the new tablet my father bought her on 10/09/17 and while visiting my brother in LA we called the Samsung customer service rep and he had us do a factory reset and since then she's been locked out of her tablet because she can't remember what her google account is. We've been to best buy where we purchased the device but that was a no go since they can't get around the FRP screen either. What options do we have at this time? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
10,666 satisfied customers
Somehow it got locked people st verizon store could not fix
Somehow it got locked people st verizon store could not fix it tolf mr to return for new one … read more
Richard
Richard
IT Manager
IT Manager, Consultant
10,666 satisfied customers
Purchased a Samsung "Galsxy View" a, Model SM-T670. All was
Model SM-T670. All was well until transfering contacts list fr my Galaxy note 5. When the transfer was complete, the Galaxy View "reset" and was told to re boot and re signin. When attempting to do so, Google would not accept the Password, asking for the original password ***** when signing in originally. It keeps refusing the password. Have tried using other Google accounts, but nothing works. Is there a way to reset or work aroun problem. As is, I have a $500.00 machine I can't use... would appreciate some help.. Thanks, … read more
Richard
Richard
IT Manager
IT Manager, Consultant
10,666 satisfied customers
My son has locked his phone and forgot the password. He has
My son has locked his phone and forgot the password. He has used up all his chances to enter the correct one and the phone has reset. He doesn't know what google account it is set up under so I cant d… read more
Richard
Richard
IT Manager
IT Manager, Consultant
10,666 satisfied customers
I have an Insignia 8" Flex Android Tablet with the same
Hi Richard,I have an Insignia 8" Flex Android Tablet with the same problem as the Ematic you were able to help with in December. This one also gets to the "verify your account" page and I do not have … read more
Richard
Richard
IT Manager
IT Manager, Consultant
10,666 satisfied customers
I followed the steps you provided to reset an android
I followed the steps you provided to reset an android tablet, but I'm still getting the message to sign in with a Google account that was previously synced on this device. I enter the email address an… read more
Richard
Richard
IT Manager
IT Manager, Consultant
10,666 satisfied customers
I bought a returned ematic 7 hd tablet that had been
HI - I bought a returned ematic 7 hd tablet that had been restored. It powers up but is asking for the original user's google account to be able to use. Is there anyway to restore without this info? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
10,666 satisfied customers
I have a samsung galaxy 6 active. When using the touch
I have a samsung galaxy 6 active. When using the touch screen it makes a line every time I swipe or touch it. How can I get it to stop doing that?… read more
Ashik
Ashik
Master's Degree
1,647 satisfied customers
Hi, Im using a Samsung Galaxy Centura through Net10 service.
Hi, I'm using a Samsung Galaxy Centura through Net10 service. I'm trying to change my APN settings, so I can receive mms, but I don't see the option to do so in the 'Mobile Networks' menu.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
10,666 satisfied customers
I want to unlock Developer Options in Samsung Galaxy 111.
I want to unlock Developer Options in Samsung Galaxy 111. I tap 7 times on Build Number as directed but get no prompt and Developer Options reveal. Any suggestions? Thanks Trish… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
138 satisfied customers
My Galaxy S (I9000) was in the middle of firmware update and
My Galaxy S (I9000) was in the middle of firmware update and this was interrupted. I can now not turn on my phone. Is there anything I can do?… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,207 satisfied customers
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Answers by Eric

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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