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I have a note 4 and the screen is stuck on the samsung logo.
I have a note 4 and the screen is stuck on the samsung logo. I've changed the battery but that only helped some … read more
Josh
Josh
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Associate Degree
2,273 satisfied customers
My note 8 will no longer accept a charge. The telephone
yes in addition it will not accept a charge from the wireless charger … read more
Expert
Expert
I have Samsung cell phne i dropped and battery fell out i
I have Samsung cell phne i dropped and battery fell out i fully charged the phone but it will not turn on. … read more
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Josh
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I purchased a droid phone less than six months ago through
I purchased a droid phone less than six months ago through Verizon it will not turn on I've tried for several days one the third day of frustration while trying to turn the phone I dropped it for the … read more
Answers by Eric
Answers by Eric
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Associate Degree
3,207 satisfied customers
I have similar problem.my Nokia fell on floor, after
Hi,I have similar problem.my Nokia fell on floor, after starting shows sad face. No reset is working, after spinning gear again logo and sad face … read more
Richard
Richard
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I took my Droid Razr to a Verizon dealer to get hlep with
Hello. I took my Droid Razr to a Verizon dealer to get hlep with changing the battery. After many attempt, the Verizon salesperson got the back off the cell phone. They were unable to change the batte… read more
Richard
Richard
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I have Samsun Galaxy Note 11. A window came up on home
I have Samsun Galaxy Note 11. A window came up on home screen which froze the phone. I took it to my server who 'cleaned' it out but I lost many contacts and apps. Ok for 2 weeks then would not start.… read more
Pete
Pete
Senior Engineer
Bachelor's Degree
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My Samsung 4 is charging very slow and sometimes even loses
My Samsung 4 is charging very slow and sometimes even loses a charge while it's plugged into a charger. I dropped it hard enough to crack the screen about a month ago. Could this be part of the issue?… read more
Josh
Josh
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Associate Degree
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I have a Samsung Galaxy 5. I dropped it last night. Now I
I have a Samsung Galaxy 5. I dropped it last night. Now I have a black screen. I have powered off and taken battery out and replaced battery several times. I still have a black screen but the two ligh… read more
Josh
Josh
It Support Specialist
Associate Degree
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I dropped my phone, not very hard or far but the screen is
I dropped my phone, not very hard or far but the screen is now black. The phone itself is still working, lights, sounds, etc. but now I can't see anything. I brought it to Verizon and they weren't ver… read more
Joel Kalman
Joel Kalman
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Master of Science Degree
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I dropped my android 3s phone the other day and half the phone
I dropped my android 3s phone the other day and half the phone turned green. The next day I tried to turn it on but the entire screen is now black. The blue dot at the top indicated it turning on but … read more
Nick H.
Nick H.
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Bachelor's Degree
138 satisfied customers
Dropped my Android Galaxy today and the glass cracked, can
Dropped my Android Galaxy today and the glass cracked, can hardly turn the phone on or off..i can hardly swipe...and chat support is closed, cant get to any support… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
138 satisfied customers
Having problems with my Samsung Galaxy 4. If my phone drops
Having problems with my Samsung Galaxy 4. If my phone drops a call I can't access the top menu which has the "Return to recent call." As I get close to it the screen goes black. It comes back on but b… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
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I dropped my Samsung Galaxy 4 phone and it seemed to work fine
I dropped my Samsung Galaxy 4 phone and it seemed to work fine afterwards for a while - but now my screen is black, there's a flash of light when I try to turn it on, and nothing else happens. Is it s… read more
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Nick H.
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Bachelor's Degree
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Dropped my samsung galaxy s4 on its back while turned on.
Dropped my samsung galaxy s4 on its back while turned on. The screen became blurry and colored lines appeared everywhere. I took the battery out and put it back in. After I tried to turn it back on, I… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
138 satisfied customers
my display screen is black except for around the edges. The
my display screen is black except for around the edges. The touch screen works - I just can't see what I am touching. This started yesterday - i took my phone out of my purse and it had some lines nea… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
138 satisfied customers
Hi. I have just dropped my phone! It still works but I cant
Hi. I have just dropped my phone! It still works but I can't see anything on the screen? I have tried turning it off and taken the battery out but still no luck??… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
138 satisfied customers
My wife and I both purchased Samsung Stratospheres at a
My wife and I both purchased Samsung Stratospheres at a Verizon Kiosk in the Costco Store in Littleton, Co. on January 14, 2012. (about 250 miles from our home in Nebraska) We upgraded our Alltel plan… read more
webpagesby22
webpagesby22
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High School or GED
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Answers by Eric

Answers by Eric

Developer

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Android and Web App Developer, as well as Support Expert for all Mobile Devices.

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Randy Boman

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Kriptokrit

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fbox

fbox

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Rod

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Bernie

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WebGuy101

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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