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Helllo hopefully you can help well i recently bought a s10
helllo hopefully you can help well i recently bought a s10 and i gave my mother my J3 WELL my s10 was stolen sadly recently :( But she went into google pay and it made her put on a lock screen she put… read more
Robert H
Robert H
Senior IT Technician
Bachelor of Science
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Is locked and ask me for password, never set up password
Is locked and ask me for password, never set up password ***** fingerprint … read more
Dustin
Dustin
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OMG. i am in deep trouble. My sister gave me her old Samsung
OMG. i am in deep trouble. My sister gave me her old Samsung A5 2017 after she got an upgraded phone. i changed her log in password ***** hers to my new password. I also did a biometric log in with my… read more
Expert
Expert
Samsung. yes, I have locked myself out of my galaxy note 9,
Samsung. hi yes, I have locked myself out of my galaxy note 9, I changed the password ***** night and I cant remember it now … read more
Expert
Expert
Android. I did a system update on my new samsung s10 and now
Android. I did a system update on my new samsung s10 and now I cannot open the phone. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
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I received a new Galaxy s10e phone yesterday. I got
I received a new Galaxy s10e phone yesterday. I got everything loaded and shut phone off. Returned a couple of hours later and tried to turn it on and it requested a password. I didn't give it a pass … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
1,669 satisfied customers
I have a samsung 8. I am trying to unlock it this morning
I have a samsung 8. I am trying to unlock it this morning and every time I enter the password, the screen goes dark and I have to enter the password ***** I have tried to turn it off and back on, but … read more
John - Tech Expert
John - Tech Expert
Computing Network Management and Design
758 satisfied customers
I have a Galaxy s5, bought when it first came on the market.
I have a Galaxy s5, bought when it first came on the market. Yesterday, I was playing around with the fingerprint app. I have it on power saving mode, so the screen doesn't stay on as long. I also tho… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
1,669 satisfied customers
A couple of days ago I thought it might be a good idea to
A couple of days ago I thought it might be a good idea to make my Samsung cell phone more secure. I was given the choice of using either my fingerprint or a password. I chose to use my fingerprint. Ho… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
670 satisfied customers
I have a Galaxy Note 11phone that will not activate despite
I have a Galaxy Note 11phone that will not activate despite a new battery. Interestingly when this problem occurred a new battery solved the problem for about 36 hours. The new battery charged normall… read more
Robert M.
Robert M.
Bachelor's Degree
1,545 satisfied customers
You gave me instructions for a factory reset. I was unable
you gave me instructions for a factory reset. I was unable to get the samsung logo to appear … read more
John - Tech Expert
John - Tech Expert
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I have a Samsung Galaxy S9+ that I got in March 2018. Up
I have a Samsung Galaxy S9+ that I got in March 2018. Up until a week ago I didn't have any security on my phone so any one could get into my phone. Last week I decided to put ecurity on my phone usin… read more
Ashik
Ashik
Android Tech
Master's Degree
14,447 satisfied customers
I recently bought a slightly used Samsung 9 about 3weeks
Hello I recently bought a slightly used Samsung 9 about 3weeks ago. I have at&t service. My phone was working fine, I hade biometric security fingerprint scan, yesterday, it refused my fingerprint but… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
10,370 satisfied customers
My computer is fine, trying to get help with my samsung
My computer is fine, trying to get help with my samsung galaxy S8+ … read more
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Joel Kalman
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Master of Science Degree
670 satisfied customers
MY PHONE PERFORMED AN UPDATE AND NOW A PASSWORD HAS TO BE
MY PHONE PERFORMED AN UPDATE AND NOW A PASSWORD ***** TO BE PROVIDED TO UNLOCK MY PHONE. I DO NOT KNOW THE PASSWORD. HOW CAN I BYPASS OR RESET PASSWORD. … read more
Richard
Richard
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IT Manager, Consultant
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My Samsung Galaxy 5 phone did an update? Not sure what
My Samsung Galaxy 5 phone did an update? Not sure what happened, but not accessing the phone all day has created major problems for me at work. Verizon said it was a google issue. I am unable to acces… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
670 satisfied customers
Can i get a temporary password backup password on the
can i get a temporary password ***** my backup password ***** the fingerprint password ***** my samsung galaxy note 5 please. i am lock out of my cell phone and i really dont want to erase my data off… read more
Pete
Pete
Senior Engineer
Bachelor's Degree
11,725 satisfied customers
I bought a Samsung Galaxy S6 Edge + 2/22/16 and Google has
I bought a Samsung Galaxy S6 Edge + 2/22/16 and Google has me locked out of it because I can't remember the original password. I am so upset over this because I have a brand new phone that I am paying… read more
Dr. Dan
Dr. Dan
Doctoral Degree
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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