Android questions? Ask Android device experts for answers ASAP
Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your Asus . I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.
Remove the charger from the unit and hold the power button to off for 60 seconds.
Release, then connect the charger and try to turn on the Asus.
Let me know the results please
Power it off
Hold the volume UP and power buttons until you see a menu
Tell me if you can get to this please
It is the internal memory that has faulted, this now confirms it
I am really sorry about this and you are going to have to return the unit to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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