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My samsung tablet galaxy A WENT DEAD AND i TRIED SOME THINGS…

Customer Question
My samsung tablet galaxy...

My samsung tablet galaxy A WENT DEAD AND i TRIED SOME THINGS THAT THEY SAID TO DO AND SO NOW I HAVE A CIRCLE WITH A CHARGE IN THE CIRCLE SO IS IT CHARGING OR IS IT DEAD

Technician's Assistant: Have you done a hard reset on your Galaxy by holding down the power button until it vibrates or beeps?

No i didn't do that just held the vollum and the power button

Technician's Assistant: Has there been any recent damage to your device (e.g. from dropping it or getting it wet)?

None I never take it out of the house and I was just playing a game and it went down to 40 so I stopped playing and plug it in and it went down fast

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

No I am on my computer not mt tablet do I have to connect it to the computer

Submitted: 9 days ago.Category: Android Devices
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Customer reply replied 9 days ago
question is the same
Answered in 1 hour by:
7/11/2018
Android Device Expert: Joel Kalman, Electrical Engineer replied 9 days ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 1,023
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Android Device Expert: Joel Kalman, Electrical Engineer replied 9 days ago

Modern mobile devices have Lithium Ion batteries. These batteries develop a barrier to taking a full charging current when they have been deeply discharged. However, they can be charged slowly with a trickle charge. This can be supplied by a usb charging port on a computer. A usb charging port is any usb port that supports a flash drive or memory stick. Just be sure that the usb port and the charging cable have been tested in other applications. Then connect your smartphone to the usb port and leave it there for several hours or overnight. When the battery develops a partial charge, the smartphone may be moved to a regular battery charger.

If you have any questions or have problems with this advice, please let me know so that I can provide you with the additional support that you need. My goal is to provide you with the best possible customer service. If you are satisfied with my advice, please take a moment to rate my services.

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Customer reply replied 9 days ago
it didn't work so I am taking it back to where I bought it so I am cancelling this idea and plese refund my money thank you for trying
Customer reply replied 9 days ago
I want this cancelled and taken off my credit card I would appreciate it if you would take it off my card so I don't have to pay for something that you didn't help me with thank you
Android Device Expert: Joel Kalman, Electrical Engineer replied 9 days ago

I will refund your charges.

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Category: Android Devices
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Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.

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