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Need help with cell phone that got wet. Samsung. Just

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Need help with cell...

Need help with cell phone that got wet.

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Samsung

Technician's Assistant: How long has this been going on with your Samsung phone? What have you tried so far?

Just happened - a little diet coke wet it - I took it apart, dried it. It still rings but will not let me slide the front and cannot answer calls.

Submitted: 2 months ago.Category: Android Devices
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Answered in 24 minutes by:
5/31/2018
Android Device Expert: Russell H., Service Tech replied 2 months ago
Russell H.
Russell H., Service Tech
Category: Android Devices
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Android Device Expert: Russell H., Service Tech replied 2 months ago

How long did you dry it, before first turning it On again?

Did you dry it out with the battery in it?

Diet Coke (tm) is less bad than sugared coke, but would probably have damaged the circuitry and/or connections some, owing to acids e.g. phosphoric acid especially, and other solutes. The touch-screen may not work owing to this, solutes on the connector of the touch-screen for instance.

Ideally it should have been washed with fairly pure water, and the battery completely removed first! before a three- or four-day drying time, before any attempt to power it On again.

Let me know how it was actually done, and I will advise you further.

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Android Device Expert: Russell H., Service Tech replied 2 months ago

Since I have not heard back from you, I am asking whether my answer was helpful and provided what you needed ? if 'yes', please rate my answer to close the case, using the five-star rating interface at the top of the JustAnswer page for your question.

(If I didn't answer your question, if you need more info, or have any comments, use Reply To Expert to respond, and I will be pleased to help you further.)

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