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Technician's Assistant: There is no charge to talk to me. But I'm not the Technician.

My phone keeps playing videos with out me looking at them. it plays like a adverstimest video

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Haweii

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

Started today i tried unstalling apps and put a anti virus on it but it is still happening

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I want to know if i have a virus

Submitted: 2 months ago.Category: Android Devices
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Answered in 1 hour by:
5/31/2018
Android Device Expert: ITPeter, Engineer replied 2 months ago
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,629
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Android Device Expert: ITPeter, Engineer replied 2 months ago

The problem you are describing is likely caused by a virus.

To resolve this, you should back up all of your data and then perform a factory reset of the smartphone.

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Thanks for the opportunity to assist you, your satisfaction is my priority. I hope I have earned 5 stars today!

Please take a moment to rate my service 5 stars and press Submit at the top of your question page; tips appreciated :)

If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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