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I am in Canada and I received a text message with a picture…

Customer Question
I am in Canada...

I am in Canada and I received a text message with a picture attachment. I touched the download link. This was yesterday. It is still trying to download - with the little swirling circle. I just want to cancel the download. How do I do that?

Technician's Assistant: What's the brand/model of your phone?

Samsung galaxy j1

Technician's Assistant: What Operating System (OS) are you running on your Galaxy?

Android

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

I have not tried to download a picture on this phone. It is brand new. So this is the first time this happened, and as I said it happened yesterday, and it's still trying to download.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I am worried that downloading the picture will cost a lot because I am in Canada. So I would like to just cancel it.

Submitted: 2 months ago.Category: Android Devices
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Answered in 5 minutes by:
5/31/2018
Android Device Expert: Richard, Android Specialist replied 2 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the model of the phone please?

Thank you

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Customer reply replied 2 months ago
Samsung Galaxy J1
Customer reply replied 2 months ago
No.
Customer reply replied 2 months ago
Hello? Are you there?
Android Device Expert: Richard, Android Specialist replied 2 months ago

Can you please hold the power button until you see a menu and choose power off

Then power it on and tell me how it then functions please

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Customer reply replied 2 months ago
I did what you said and it is still doing the same thing. When I touch the message, it says "downloading" and there is a swirling circle.
Android Device Expert: Richard, Android Specialist replied 2 months ago

Is it just for this one text?

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Customer reply replied 2 months ago
I have not received any pictures from any other text.
Android Device Expert: Richard, Android Specialist replied 2 months ago

ok, go to settings, apps, press the three dots top right then show system apps.

Then select download manager

Select storage then clear data

Then try to open it

let me know how you go please

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Customer reply replied 2 months ago
When I get into Storage there is no "clear data" option. The options I have are
Total Space
Available Space
System Memory
Used Space
Other
Cached Data
Explore
Android Device Expert: Richard, Android Specialist replied 2 months ago

You skipped the initial steps I gave you...

repeated again below, with the skipped steps in bold

go to settings, apps, press the three dots top right then show system apps.

Then select download manager

Select storage then clear data

Then try to open it

let me know how you go please

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Customer reply replied 2 months ago
Well, my phone is set up so that first I go to Apps, and then hit settings. There are no three dots at the top right, or anywhere. It gives me options like WiFi, Bluetooth, etc.
Android Device Expert: Richard, Android Specialist replied 2 months ago

once in settings, go to the entry apps or applications manager

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Customer reply replied 2 months ago
Okay, I am there. I have Application Manager and Default applications. Under application settings I have a menu of options, including Messages.
Android Device Expert: Richard, Android Specialist replied 2 months ago

press the three dots top right then show system apps.

Then select download manager

Select storage then clear data

Then try to open it

let me know how you go please

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Customer reply replied 2 months ago
There are no three dots at top right! Or anywhere!
Android Device Expert: Richard, Android Specialist replied 2 months ago

Do you then see more in the top right under applications manager

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Customer reply replied 2 months ago
When I touch it I get 4 options - show system apps, apps that can appear on top, change system settings, reset app preferences.
Android Device Expert: Richard, Android Specialist replied 2 months ago

yes..

You select

show system apps.

Then select download manager

Select storage then clear data

Then try to open it

let me know how you go please

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Customer reply replied 2 months ago
The text still shows downloading with the swirling circle.
Android Device Expert: Richard, Android Specialist replied 2 months ago

ok, have them send it again and telll me if it then works please

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