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I live in Canada and at times I am calling a mobile number…

Customer Question
I live in Canada...

I live in Canada and at times I am calling a mobile number in Tdad. I can hear the number ringing but the person at the other end does not hear her phone ring and will not therefore answer the phone. I seems to be working ok if I call a land line

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

My phone is Samsung 7...but I am using myMJ via a typical land line phone [reseved for magic jack only]to make the call

Technician's Assistant: How long has this been going on with your Samsung phone? What have you tried so far?

As I said above I am NOT using my Samsung to make the call.i use a standard type hgose phone

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Not really

Submitted: 2 months ago.Category: Android Devices
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Customer reply replied 2 months ago
PLEASE NOTE THAT I USE AN ORDINARY PHONE...NOT A CELL PHONE TO MAKE THE CALL OF WHICH I AM COMPLAINING. I DO NOT MIND IF YOU CONNECT TO DEVICE...DID NOT KNOW YOU CAN DO THAT.
Customer reply replied 2 months ago
I AM 84 YEARS OLD SO DO HAVE SOME PATIENCE
Customer reply replied 2 months ago
I AM NOT HEARING FROM ANYONE..STILL WORKING ON IT ??
Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 months ago
IS THIS A magic jack service or a private service ?
Customer reply replied 2 months ago
when am I likely to get a response ??
Answered in 6 hours by:
5/30/2018
Android Device Expert: Harry, IT replied 2 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,824
Experience: IT at Justanswer
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Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Customer reply replied 2 months ago
sure looks like a massive mistake.It does not appear that you are associated with MAGIC JACK CUSTOMERS. CAN I HAVE A REFUND ?
Customer reply replied 2 months ago
I sent a response; this is a remarkable operation !!...unbelievable; ist 5$ and now another 29$ and I am yet to see evidence of any attempt to examine my complaint !!
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