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I accidentally changed the swiping required to unlock and…

Customer Question
I accidentally changed the...

I accidentally changed the swiping required to unlock and now I can't unlock it Samsung galaxy

Technician's Assistant: When were you last able to use your Galaxy?

Today

Technician's Assistant: Do you have a Google account linked to the phone?

Yes (

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

We can't lose our data

Submitted: 2 months ago.Category: Android Devices
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Customer reply replied 2 months ago
I have 3 more attempts. My husband is taking the phone to Verizon. Do you think they can unlock it without losing all of his data and apps?
Answered in 8 hours by:
5/30/2018
Android Device Expert: Harry, IT replied 2 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,827
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
A tech at verizon helped and we got almost everything back. He was pretty frustrated but eventually got it. Thanks
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