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New phone, about 3 weeks, keyboard will not type alpha

Customer Question
New phone, about 3...

New phone, about 3 weeks, keyboard will not type alpha characters at any time, numeric is ok.

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Verizon zte cymbal lte z233v android

Technician's Assistant: How long has this been going on with your ZTE phone? What have you tried so far?

About a week, shut off/restart, remove batt for 15 min, NO HARD RESET

Submitted: 2 months ago.Category: Android Devices
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Answered in 3 hours by:
5/29/2018
Android Device Expert: Harry, IT replied 2 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,818
Experience: IT at Justanswer
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Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Android Device Expert: Harry, IT replied 2 months ago

If the phone will not type alpha characters and it is only 3 weeks old then please return it for a replacement

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