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I have a Galaxy S7.Rl 520-612-8320: please bear with me as I…

Customer Question
Sir I have a...

Sir I have a Galaxy S7.Rl(###) ###-#### please bear with me as I am a disadled vet. with arm prob and cannot type fast.Mylittle niece picked up my phobr and startwd pushing buttons. and now I cannot use the phone. I have netgear

Technician's Assistant: What Operating System (OS) are you running on your Galaxy?

I don't know what you mean by os??

Technician's Assistant: The Smartphone Technician will be able to walk you through that. How long has this been going on with your Galaxy? What have you tried so far?

This gooigle thingkeeps jumping u p and telling me to sign in to google and I don't know what they mean. I only use google for a serch engine/

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Pleeeeeze get me going again as I need to connect every day with te V,A. c

Submitted: 2 months ago.Category: Android Devices
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Answered in 5 hours by:
5/29/2018
Android Device Expert: Harry, IT replied 2 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,827
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
absolutely!! I am cajjing you in a few minutes
Android Device Expert: Harry, IT replied 2 months ago

If it is prompting you for your Google account information then you will need to use the account login to bypass it

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