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Battery ok but phone not open. 4g galaxy. verizon. Check…

Customer Question
Battery ok but phone...

Battery ok but phone not open

Technician's Assistant: What's the brand/model of your phone?

4g galaxy

Technician's Assistant: What Operating System (OS) are you running on your Galaxy?

Arnold verizon

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

Check battery with swing test does not spin tried charging over night

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

No it looks like will not take charge

Submitted: 2 months ago.Category: Android Devices
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Answered in 6 hours by:
5/29/2018
Android Device Expert: Harry, IT replied 2 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,821
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Android Device Expert: Harry, IT replied 2 months ago

Does the phone power on?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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