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I forgot my password and I don't want to loose my data.

Customer Question
I forgot my password...

I forgot my password ***** I don't want to loose my data

Technician's Assistant: What device or product does this involve?

Samsung S5

Technician's Assistant: What Operating System (OS) are you running on your Galaxy?

I don't know what you mean.

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

I woke up Sunday morning and the screen was asking for a password. I have not used a password ***** last 4 years.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Yes I am nearly seventy years old and I need the data on the phone.

Submitted: 2 months ago.Category: Android Devices
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Answered in 8 hours by:
5/28/2018
Android Device Expert: Richard, Android Specialist replied 2 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Are you referring to the password ***** unlock the screen on the phone?

Please let me know

Thank you

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Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
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Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

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