Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Locked out of my moto android phone after 5 attempts to

Customer Question
Locked out of my...

Locked out of my moto android phone after 5 attempts to remember new line drawing

Technician's Assistant: When did you last change the password ***** passcode to your Moto?

About five days ago

Technician's Assistant: Is there a Gmail address linked to your device?

Yes

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

Some of my app

Submitted: 2 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 8 hours by:
5/28/2018
Android Device Expert: Richard, Android Specialist replied 2 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the exact model of the Moto?

Thank you

Ask Your Own Android Devices Question
Customer reply replied 2 months ago
Moto E4
Android Device Expert: Richard, Android Specialist replied 2 months ago

Thank you

Even though I know this will probably annoy you and result in me getting a bad rating... the ONLY way to remove the pin is to reset the phone, which results in the data being removed from it. Its the whole point to the Pin, its there to protect the data. If you could bypass it, then there would be no point to the pin.

If you wish as a small amount of customers do, you can rate me bad, get upset by my message and spend a lot of time trying to get around it, but you will only end up with the realisation you have to reset the Note, it is the only way.

Then when you have concluded this yourself, this is the process you do.

Switch off the MOTOROLA Moto E4 by holding down the Power key for a short while.

After that press and hold the Volume Down button for about 2-3 seconds.

While still holding mentioned key hold down the Power key.

Release both keys as soon as the Boot Mode pops up.

Choose option Recovery by using to navigate Volume buttons and to confirm Power key.

When the Android logo pops up hold down the Power key for a while.

While still holding the Power rocker, press and release the Volume Up button.

Hold down the Volume Down to choose "wipe data/factory reset", and then push the Power button to confirm.

Select "Yes--delete all user data". Use Volume Down button to scroll and Power button to select.

In order to restart the phone, select "reboot system now".

The device will restart.

You can then set it up again.

I then advise you install the app Dropbox on your phone as this will then backup your photos, films and files online so you can avoid losing this in the future.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Android Systems Specialist

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,197 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
Is there help to learn my new Motorola cell phone?
Is there help to learn my new Motorola cell phone? … read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,197 satisfied customers
While I was downloaded an app called HUM that I got at my
While I was downloaded an app called HUM that I got at my Verizon Store when I bought my new Android Moto phone. I have done something wrong and now my phone is locked up. HELP… read more
Harry
Harry
2,176 satisfied customers
I really need some answers to some questions if at all
Hello so my name is ***** ***** I really need some answers to some questions if at all possible thank you. … read more
Harry
Harry
2,176 satisfied customers
I can't open Ms word, Excel or power point on a moto z force
I can't open Ms word, Excel or power point on a moto z force Android smart phone. I get a message about can't open and an offer to send info. … read more
Richard
Richard
Android Specialist
IT Manager, Consultant
47,537 satisfied customers
What does a upside down i in the cellular network icon mean.
what does a upside down i in the cellular network icon mean. I get a busy signal when dialing out … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have a Galaxy Note 5 that I have gotten locked out of and
I have a Galaxy Note 5 that I have gotten locked out of and don't know how do get it unlocked without doing a factory reset and losing everything. … read more
Richard
Richard
Android Specialist
IT Manager, Consultant
47,537 satisfied customers
I was going trying to get the moto file manager to work on
I was going nuts trying to get the moto file manager to work on my new G5 Plus until I watched a Utube video and compared the video screen shot to my screen. In the blue bar at the top of the app I ha… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
My moto z will not charge, Motorola moto z. bought it in
Just started today. Tried motorola charger and car charger. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
557 satisfied customers
My Moto X does not ring or vibrate on incoming calls. This
My Moto X does not ring or vibrate on incoming calls. This started a few days ago. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
557 satisfied customers
Have a couple year old MOTO G. 12 year old Granddaughter
Have a couple year old MOTO G. 12 year old Granddaughter playing with it to load some app wiped out CONTACTS. Can phone be reset to configuration it was, say about a month ago? … read more
Richard
Richard
Android Specialist
IT Manager, Consultant
47,537 satisfied customers
Lately I've been having a strange thing happen with my
Lately I've been having a strange thing happen with my Motorola Moto G4. When I go to enter in pin number to access my screen from the lock I'll notice the screen appears a little bouncy like a glitch… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
557 satisfied customers
I purchased a new moto E from Amazon to replace my current
I purchased a new moto E from Amazon to replace my current moto E because the speaker and bluetooth stopped working. The unit shipped was a "US Cellular" phone. I am in Consumer Cellular phone. The si… read more
Richard
Richard
Android Specialist
IT Manager, Consultant
47,537 satisfied customers
L ocked my phone and don't know how to unlock it, less than
I was trying to set it up with google incase it was lost … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I initiated the security with a password yesterday for the
I initiated the security with a password ***** for the first time. when I tried to unlock it this AM my password ***** NOT work because it automatically locked after 4 hours during the night. I used a… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have an moto-e and a couple of days ago while attempting
I have an moto-e and a couple of days ago while attempting to access a contact on my phone list of contacts I've been getting the message "No application found to view this contact". This occurs on al… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I just lot my connection to your site: I would like help
I just lot my connection to your site: I would like help with my motorola cell phone "too many unlock attempts"… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My daughter passed away on August 10 has an android mini. I
My daughter passed away on August 10 has an android mini. I am on the 9th password ***** before it wipes. I have access to her computer and gmail account but can get the password ***** button to come … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have a Kindle Fire HD 7", Dolby Audio, Dual-Band Wi-Fi, 32
I have a Kindle Fire HD 7", Dolby Audio, Dual-Band Wi-Fi, 32 GB purchased in June, 2013.I've had no trouble with basic email, FB etc., but I began adding apps & answering questions it would ask etc. 2… read more
Richard
Richard
Android Specialist
IT Manager, Consultant
47,537 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x