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I have a samsung tablet I reset the system because my

Customer Question
Hello I have a...

Hello I have a samsung tablet I reset the system because my granddaughter reset the passcode and couldnt remember it

Technician's Assistant: What's the model of your Samsung tablet?

16gb tablet? does that help?? let me find the box

Technician's Assistant: What have you tried so far with your Samsung tablet?

I pressed the power, volume and button in front. Reset the tablet

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

When I try to log in it says to Sign in with one of the owners accounts

Submitted: 2 months ago.Category: Android Devices
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Answered in 12 minutes by:
5/26/2018
Android Device Expert: GeekGal, Electronics Support Tech replied 2 months ago
GeekGal
GeekGal, Electronics Support Tech
Category: Android Devices
Satisfied Customers: 1,830
Experience: MIS degree and 15+ years experience supporting electronics of all kinds
Verified

Hi there! My name is*****'m sorry that you're having this trouble. It would be my pleasure to assist you. Please give me just a moment to review your question.

Please note: You may see offers for ADDITIONAL SERVICES that are automatically generated by the website. They are completely optional. Please feel free to ignore them.

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Android Device Expert: GeekGal, Electronics Support Tech replied 2 months ago

Android tablets like yours are usually tied to a gmail account. Do you have a gmail account that you may have used when setting it up?

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Customer reply replied 2 months ago
but i dont remember the password
Customer reply replied 2 months ago
Im resetting my password ***** for google
Customer reply replied 2 months ago
I reset the pass word
Android Device Expert: GeekGal, Electronics Support Tech replied 2 months ago

Wonderful. Now that you have reset the password ***** should be able to log in to your tablet with that Gmail account and your new password. Please give this a try and let me know the results. Thank you!

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Customer reply replied 2 months ago
it still wants the original password *****'ve tried every password ***** can remember and still cant log in
Android Device Expert: GeekGal, Electronics Support Tech replied 2 months ago

When you were setting the tablet back up, were you asked to connect it to wifi?

Also, do you have a computer that you can use to test your new Gmail/Google password? Please sign out of Gmail if you are already signed in and try to sign in again. Make sure that you type the new password ***** rather than relying on the saved password ***** your computer.

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