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How can I get back into my Samsung phone? Verizon Wireless,

Customer Question
Galaxy Note 4? @ nights...
How can I get back into my Samsung phone? Verizon Wireless, Galaxy Note 4? @ nights ago all was well. Yesterday I am required to enter a password. I never did before. I talked to Google, Verizon, and Samsung. They are at a loss. I hope you can tell me how to enter again without destroying my data. I tried every password ***** had.
Submitted: 2 months ago.Category: Android Devices
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Answered in 2 hours by:
5/26/2018
Android Device Expert: Harry, IT replied 2 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,824
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
I have treid everything
Customer reply replied 2 months ago
Phone shows 2 apps. Messages and Outlook. Both say hidden content and then ask for a password. I have no blocks so I have spent hours trying to figure thei out, please help
Android Device Expert: Harry, IT replied 2 months ago

Unfortunately, it is not possible.

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Customer reply replied 2 months ago
hOW CAN i COPY THE files to my PC?
Android Device Expert: Harry, IT replied 2 months ago

You cannot without access to the phone

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Customer reply replied 2 months ago
Just to let you know I was able to get back into my phone after about 20 hours of working with 6 techs?
Android Device Expert: Harry, IT replied 2 months ago

Great to hear

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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