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I bought a galaxy J7 phone. the guy factory reset it.
i bought a galaxy J7 phone . the guy factory reset it . however noe upon initial start up it wants the last users google password ***** continue, . obviously he wont give that to me, . how do i comple… read more
Stephen FS
Stephen FS
Owner of an Electronics Repair Shop
Bachelors of Science
136 satisfied customers
I have a phone that shut off and my employee took the SIM
I have a phone that shut off and my employee took the SIM card out and put it back in. Now the phone won't set back up because it says it can't find my google account with information I provided … read more
Expert
Expert
Master of Education
34 satisfied customers
I have a Galaxy Note 5 that I have gotten locked out of and
I have a Galaxy Note 5 that I have gotten locked out of and don't know how do get it unlocked without doing a factory reset and losing everything. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,921 satisfied customers
Samsung Galaxy cell phone. When I shut it down, after
Samsung Galaxy cell phone. When I shut it down, after charging, it starts pulsating with dim screen flashes. If I don't remove the battery overnight it will be discharged by morning. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,921 satisfied customers
I irecently had a factory reset (accidently) on my Galaxy 6
I irecently had a factory reset (accidently) on my Galaxy 6 edge +. Now I cannot establish connection, the phone is not taking my Google Account. This phone was new (from Store) in December. … read more
Randy Boman
Randy Boman
Technician
729 satisfied customers
I'm have a Verizon Samsung Galaxy note 5 and I had to do a
Hello. I'm have a Verizon Samsung Galaxy note 5 and I had to do a factory data reset. The problem is that I have forgotten my password. I'm at Verizon now and on hold with Google. The said the wait co… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
579 satisfied customers
My phone is locked by another user. 972 955 7550 I am with
my phone is locked by another user. (###) ###-#### ***** am with Verizon. I called Verizon and Samsung. They sent me to you. My 12 year old nephew has apparently hijacked my phone. It says the owner i… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
8,600 satisfied customers
I am having problems opening my Samsung/Android phone and am
I am having problems opening my Samsung/Android phone and am told it is a Google problem. I have a Google email address but no password,etc. I really need to talk to a human!… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
8,600 satisfied customers
I bought a Samsung Galaxy S6 Edge + 2/22/16 and Google has
I bought a Samsung Galaxy S6 Edge + 2/22/16 and Google has me locked out of it because I can't remember the original password. I am so upset over this because I have a brand new phone that I am paying… read more
Dr. Dan
Dr. Dan
Doctoral Degree
362 satisfied customers
I have a Samsung Note 5 and Samsung Tablet that Google locked
Hi I have a Samsung Note 5 and Samsung Tablet that Google locked me out of. How can I unlock.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,921 satisfied customers
I have a Samsung Note 5 phone and it reset and now does not
I have a Samsung Note 5 phone and it reset and now does not recognize my email or password. I took the phone to a verizon store and they were no help. They said to take it to Samsung in Oak Brook, IL.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,921 satisfied customers
I was having problems with my Samsung note 4 my husband
I was having problems with my Samsung note 4 my husband decided to take his Samsung note 4 and put my chips in his phone. not knowing he was doing that I had all my password ***** in it. he took it to… read more
Pete
Pete
Engineer
Bachelor's Degree
9,772 satisfied customers
I want to migrate my apps and App Data (Eg, Shazam with
Hello, I want to migrate my apps and App Data (Eg, Shazam with Shazam'ed songs) from a Samsung Galaxy S3 (4.x) to an LG G4 (v5.1). Neither are rooted. I wanted to use Helium, but my Samsung apparently… read more
Michael Hannigan
Michael Hannigan
Bachelor's Program
4,281 satisfied customers
I have a Samsung Note II phone. When I try to log onto Google
I have a Samsung Note II phone. When I try to log onto Google or Gmail it tells me my password ***** been changed. When I try re-entering the password, it tells me Google has stopped working. I have c… read more
Pete
Pete
Engineer
Bachelor's Degree
9,772 satisfied customers
how can i unlock my samsung galaxy note 3 password
how can i unlock my samsung galaxy note 3 password,my son mistakenly created a password XXXXX he forgot the password… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
138 satisfied customers
Hello, I have a Samsung Galaxy Note GT N7000. Last night I
Hello, I have a Samsung Galaxy Note GT N7000. Last night I went to respond to a text I had sent minutes earlier and there was a screen I have never seen before. It was in German because I remember it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,921 satisfied customers
My son has entered the unlock pattern incorrectly too many
My son has entered the unlock pattern incorrectly too many times on my Samsung Galaxy Ace 2. I am in the 'Too many pattern attempts' screen, however it is not accepting my google username and password… read more
Richard
Richard
IT Manager
IT Manager, Consultant
5,921 satisfied customers
I am unable to connect to WiFi with my Motorola RAZR M - in
I am unable to connect to WiFi with my Motorola RAZR M - in my home. This happened after the 10 minute update from Google 11-09-2013. I reset my phone to out of the box, even was sent a new replacemen… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
138 satisfied customers
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Meet the Experts:

Answers by Eric

Answers by Eric

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Randy Boman

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Kriptokrit

Kriptokrit

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Rod

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Bernie

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WebGuy101

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Android user from the beginning. Own several Android devices

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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