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We have an old Samsumg GT S3650 which belonged to our

Customer Question
Good morning, We have...

Good morning, We have an old Samsumg GT S3650 which belonged to our daughter who has disappeared. There is a PIN Lock on it. Is it possible to circumvent or reset this PIN retaining all the data on the phone without doing a master Reset and losing everything? I know how to do a master reset, but we want to look at numbers etc storedon this phone. Thanks

Technician's Assistant: When were you last able to use your phone?

Never, it is not my phone. I said it belonged to our daughter who has disappeared. We are anxious parents trying to figure where she has gone.

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I thought if you do a Factory Reset you lose all data stored on the phone?

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

No, only that we do not want to lose data. Also what is the cost of the service please?

Submitted: 2 months ago.Category: Android Devices
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Customer reply replied 2 months ago
When I signed up I was required to enter my phone number. It only allowed me to enter a USA +1 phone number. I am in the UK, not USA my phone number is +44 7711 717740
Answered in 2 hours by:
5/26/2018
Android Device Expert: Harry, IT replied 2 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,828
Experience: IT at Justanswer
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Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
This is bizarre, of course I need an answer to my question. That is why I asked it. If I had not needed assistance I would not have paid for a response. I need to disable the "Phone Pin Lock" as the message displayed on this old phone shows. I also need to preserve the integrity of the Data Stored on the phone. If it had been a modern USB connectable phone it would have been easy using dr.fone to remove the PIN lock without losing the Data. I have the codes to do a Factory Reset, but this will erase all the data on the phone. That is why I need help, to see what numbers and texts are stored on this phone to see if it will help us to locate our daughter.
Customer reply replied 2 months ago
This is becoming an exercise in extracting money from me rather than giving me the answer i have already paid for. I am quite happy to follow written instructions if it is possible to unlock this phone?
Android Device Expert: Harry, IT replied 2 months ago

Unfortunately, that is not possible.

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