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Older galaxy note 10.1 (S1 or S2?) stops at logo screen.

Customer Question
Older galaxy note 10.1...

Older galaxy note 10.1 (S1 or S2?) stops at logo screen

Technician's Assistant: How old is your Galaxy Note?

2013 or 2014?

Technician's Assistant: What have you tried so far with your Galaxy Note?

Power and volume - can get to download screen, cant get to factory clear or restarts

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

I guess not

Submitted: 2 months ago.Category: Android Devices
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 months ago
Is anyone there?
Answered in 16 hours by:
5/26/2018
Android Device Expert: Harry, IT replied 2 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,834
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
Did I miss my one chance for help or is anyone else available?
Android Device Expert: Terry Parker, Android Technician replied 2 months ago
Terry Parker
Terry Parker, Android Technician
Category: Android Devices
Satisfied Customers: 76
Experience: Device Technician at Batteries Plus Bulbs
Verified
Hi. My name is ***** ***** I will be your device technician at the moment. After successfully getting you through the troubleshooting problems you are having, please leave a positive rating and thank you. So how may I help you take care of this problem you're having with your device
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Category: Android Devices
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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