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Terry Parker
Terry Parker, Android Technician
Category: Android Devices
Satisfied Customers: 76
Experience:  Device Technician at Batteries Plus Bulbs
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Older galaxy note 10.1 (S1 or S2?) stops at logo screen.

Customer Question

older galaxy note 10.1 (S1 or S2?) stops at logo screen
JA: How old is your Galaxy Note?
Customer: 2013 or 2014?
JA: What have you tried so far with your Galaxy Note?
Customer: power and volume - can get to download screen, cant get to factory clear or restarts
JA: Anything else you want the Android Expert to know before I connect you?
Customer: I guess not
Submitted: 5 months ago.
Category: Android Devices
Customer: replied 5 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 5 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 5 months ago.
Is anyone there?
Expert:  Harry replied 4 months ago.


Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Customer: replied 4 months ago.
Customer: replied 4 months ago.
Did I miss my one chance for help or is anyone else available?
Expert:  Terry Parker replied 4 months ago.
Hi. My name is ***** ***** I will be your device technician at the moment. After successfully getting you through the troubleshooting problems you are having, please leave a positive rating and thank you. So how may I help you take care of this problem you're having with your device