Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I lost my phone. Got a new one yesterday. Can't get into my…

Customer Question
I lost my phone...

I lost my phone. Got a new one yesterday. Can't get into my old account:***@******.***. Everything is synchronized to it. Don't know my password. Can't recover. Help

Technician's Assistant: When were you last able to use your phone?

Wednesday afternoon, on the number 25 bus in Maplewood. Phone number transferred to this phone yesterday.

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I'm not sure I understand. My LG 7 is gone. I've been trying since yesterday to get into***@******.*** with my new phone. Everything except the phones, is the same. ?

Technician's Assistant: What confuses you?

How can a factory reset help me on a phone I've had for less than 48 hours?

Technician's Assistant: The Smartphone Technician will be able to walk you through that. Anything else you want the Smartphone Expert to know before I connect you?

Okay. I'll try to trust and believe.

Submitted: 2 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Customer reply replied 2 months ago
I didn't receive a response to my question: already attempted "forgot password", and "restore account" at Goggle; and, I still am not allowed into my old Goggle account. It it is synchronized to my Hulu and Audible accounts. I mist get in. Original phone is gone.
Answered in 20 hours by:
5/26/2018
Android Device Expert: Harry, IT replied 2 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,828
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Android Devices Question
Customer reply replied 2 months ago
We have to do what.we can in this manner. I don't have $20.
Android Device Expert: Harry, IT replied 2 months ago

Unfortunately, there isn't a way around the Google recovery options. If you are unable to use those options, then you will need to open a new account.

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3,199
3,199 Satisfied Customers
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Answers by Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,199 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
I was told to delete my account by a straight talk phone guy
I was told to delete my account by a straight talk phone guy and I can't seem to recover my account. It told me to syncronize it so I did but nothing seems to be working. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Yesterday, while at work, my daughter texted me. it came up
Yesterday, while at work, my daughter texted me. it came up just as a number not her name. When I looked I realized that all of my contacts were gone and some of my pictures too. I have tried everythi… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a Samsung Galaxy Android, Recently I lost my whole
Hello.. I have a Samsung Galaxy Android, Recently I lost my whole account like Google, all the apps on my system. Forgot my password ***** cant get back into my account. I cant receive calls or text, … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a new Android Cell phone. I set it up yesterday. I
I have a new Android Cell phone. I set it up yesterday. I had problems with it today, I called GreatCalll … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Dear my mobile is Note 3 N9005 i forgot my Screen Lock
Dear my mobile is Note 3 N9005 i forgot my Screen Lock Password then i try throw Android Device Manager .. every think Accept and work else Changing Password ( Like: Ring, Recovery message on Screen a… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I forgot password to my nokia lumina. So I went online to
I forgot password ***** my nokia lumina . So I went online to forgot my password ***** went through the steps and now all my info is gone .Can it be retreived… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
I purchased an LG-4 phone in August. On Sat night I turned
I purchased an LG-4 phone in August. On Sat night I turned off the phone and let it charge fully. Upon turning on the device a message flashed that a software update was being performed, followed by a… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
On Google I remember my Gmail but I can't remember my
On Google I remember my Gmail but I can't remember my password ***** can't change without remembering the old they change my address to my name+7gmail put it on my Google play unless it's changed back… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
The sprint representative I went to today, deleted my old gmail
The sprint representative I went to today, deleted my old gmail account which was under "*****@******.***" and left my new gmail account "*****@******.***". I did not know when she did this that she w… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
couldnt sign in. you typed an incorrect password XXXXX you account
couldn't sign in. you typed an incorrect password XXXXX you account has changed. Re-type you password (it never lets me do this, either try again or cancel). If you forgot your password XXXXX need to … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
I have lost 90% of my contacts on my samsung galaxy s4- it
I have lost 90% of my contacts on my samsung galaxy s4- it is a unlocked phone. I am desperate to get back my contacts… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,199 satisfied customers
I lost my Galexy S3 phone. Yesterday I got a new one. I want
I lost my Galexy S3 phone. Yesterday I got a new one. I want to restore my data. I am having trouble with gmail account and pass word. Can you help me recover my data?… read more
Thomas
Thomas
IT Manager
Associate Degree
983 satisfied customers
I got a new Android phone and need to set it up with my gmail
I got a new Android phone and need to set it up with my gmail account. But u forgot my password XXXXX login. My use [email protected] please let me know how to recover this.… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Hi, I have a Samsung Galaxy S3 and I have a passwordlock to
Hi, I have a Samsung Galaxy S3 and I have a passwordlock to protect it. Can I get back in to it without a hardreset? Can I for example use my Google account to log on to it?… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I recently got a new phone and I have forgot my old gmail..
I recently got a new phone and I have forgot my old gmail username and password. All my contacts had been transffered to the gmail, not my sims card. Thus, I can't get my old contacts onto my new phon… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,199 satisfied customers
Had AT&T working on Samsung Model: SGH-1997 cell phone. They
Had AT&T working on Samsung Model: SGH-1997 cell phone. They were going to do a factory reset of the phone. Before that they save the contact list and photos to our goggle account. The problem is, we … read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
Cant remember my password. Tried to reset password XXXXX Goggle
Can't remember my password. Tried to reset password XXXXX Goggle Accounts Recovery. Got to point where it asked for answer to security question. unfortunately I forgot what the security question was s… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,199 satisfied customers
hello, i need help unlockin my phone, i forgot my gmail password
hello, i need help unlockin my phone, i forgot my gmail password XXXXX i dont see the are to were i go to recover the password, in general i dont even remember signing up a gamil account for the phone… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,199 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x