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I just got a Moto z2 play and transferred all my contacts.

Customer Question
Hi I just got...

Hi I just got a Moto z2 play and transferred all my contacts . When I removed them from my old phone they were also deleted from the z2play. All this is was in my Google cloud. Is there a way to get my contacts back>\?

Technician's Assistant: Does your network appear in the Wi-Fi list on your Moto?

Ig you mean Google - yes

Technician's Assistant: Are other devices (computer, tablet, etc.) connecting to the router?

If you mean Google then yes

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Just need all 300 plus contacts back, thanks

Submitted: 2 months ago.Category: Android Devices
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Customer reply replied 2 months ago
Where is my answer?
Answered in 21 hours by:
5/26/2018
Android Device Expert: Harry, IT replied 2 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,839
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
all my contacts were deleted. I was able to add some in myself but not all. Is there a way to find them in a Google trash.
Customer reply replied 2 months ago
No on the call. If you don't understand what I need from my clear to I'm not giving you another $20 for a phone call. This supposed service is a scam. No help is needed
Android Device Expert: Harry, IT replied 2 months ago

If you setup the phone through your Gmail account then all saved contacts should transfer over.

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Customer reply replied 2 months ago
They did then when I erased them from my old phone they were also removed from my new phone
Android Device Expert: Harry, IT replied 2 months ago

Unfortunately, they cannot be recovered then.

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Customer reply replied 2 months ago
Thanks
Android Device Expert: Harry, IT replied 2 months ago

You're welcome -- I apologize that I had to deliver the bad news to you. Please understand that we do not like to deliver bad news because our rating on the site is based on the feedback of our customers so bad news situations are difficult to deal with. Thankfully, a large majority of our customers are understanding that we are just messengers in the situation and do not take it out on the rating system.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

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