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My phone was reset and now I can't get into my google

Customer Question
My phone was reset...

My phone was reset and now I can't get into my google account because of an unknown error

Technician's Assistant: Does your network appear in the Wi-Fi list on your phone?

Yes

Technician's Assistant: Are other devices (computer, tablet, etc.) connecting to the router?

Yes

Submitted: 30 days ago.Category: Android Devices
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Customer reply replied 30 days ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 30 days ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 22 hours by:
5/26/2018
Android Device Expert: Harry, IT replied 29 days ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,460
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 29 days ago
the problem still exists
Android Device Expert: Harry, IT replied 29 days ago

What is the error message?

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Customer reply replied 29 days ago
can't connect because of an unknown error wait 24hrs and try again
Android Device Expert: Harry, IT replied 29 days ago

Have you waited 24 hours?

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Customer reply replied 29 days ago
seven times
Android Device Expert: Harry, IT replied 29 days ago

What is the exact error message?

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Customer reply replied 28 days ago
I don't have my phone with me right now
Android Device Expert: Harry, IT replied 28 days ago

What is the exact error message?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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