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I tried to add time on my phone I get the message its been…

Customer Question
I tried to add...

I tried to add time on my phone I get the message its been reported lost or stolen I have it in my hand

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Samsung galaxy6 I use Verizon prepaid cards

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

A week ago my grandson took my sim card out and put it back in I couldn't make a call thought my time was out so I tried to add time and have tried several times get same message

Submitted: 2 months ago.Category: Android Devices
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 7 hours by:
5/25/2018
Android Device Expert: Ronald Brock,
 replied 2 months ago
Ronald Brock
Category: Android Devices
Satisfied Customers: 142
Experience: Contractor for Time Warner Cable at The Fenix Group
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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