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It is not my computer. I need help finding my cell phone. It…

Customer Question
It is not my...

It is not my computer. I need help finding my cell phone

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

It is a Samsung galaxy 7 from verizon

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

I can not LOCATEE IT . I THINK I MISPLACED IT IN MY HOUSE

Submitted: 2 months ago.Category: Android Devices
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Answered in 7 hours by:
5/25/2018
Android Device Expert: Joel Kalman, Electrical Engineer replied 2 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 1,065
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
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Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Android Device Expert: Joel Kalman, Electrical Engineer replied 2 months ago

I just came online and saw your question. I apologize for the delay in my response. I have several solutions to your problem. They all depend upon your smartphone being turned on with ample charge left on the battery; consequently, you need to act quickly, before the charge runs out.

The first thing to do is to borrow someone's phone and call your lost smartphone. If it has been picked up by a good citizen, you may be able to arrange to meet them and pick it up.

If no one answers, you can use a computer to find your phone. Open the browser and go to the Google or Android Find My Phone website at one of these equivalent addresses:

www.google.com/android/find

www.android.com/find

Sign in with your registration gmail address and password, the same gmail address that you used to originally register your android smartphone. If your lost smartphone is turned on, this website will locate it on a map accurate to within ten feet.

After you locate your phone, this website gives you the option to play a sound, which will activate the ringer for 5 minutes. You also have the option to secure your smartphone by locking it remotely with a password, so that it is unusable by whoever may have found it. You then have the option of going to get it, or if this is not possible, you can erase your smartphone remotely.

If you have any questions or have problems with this advice, please let me know so that I can provide you with the additional support that you need. My goal is to provide you with the best possible customer service. If you are satisfied with my advice, please take a moment to rate my services.

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Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
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Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.

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