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I have a Droid X that I used about 5 years ago before

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I have a Droid...

I have a Droid X that I used about 5 years ago before switching to an iPhone. I am trying to access some valuable old text messages and pictures with my soon-to-be fiance on this phone for our upcoming engagement. Unfortunately, I have forgotten the lock combination for this phone. I reactivated the phone on my current cell plan so that it would have internet access, and then tried to login using my gmail and password (that I had used on this phone before), but have received nothing but "Invalid username and password" messages. I know that the common response would be to do a factory reset to get into the phone, but that is not an option for me, as the data on the phone is ultimately what I'm after. Really looking for some expert help here!

Technician's Assistant: When did you last change your password ***** Apple ID?

I hadn't changed the google password ***** I created the account like 8 years ago, so I had used the same one on this phone

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Just changed it yesterday when trying to log onto this phone, but that didn't help either

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don't need a Mac expert this is an Android phone

Submitted: 2 months ago.Category: Android Devices
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Answered in 5 hours by:
5/25/2018
Android Device Expert: Harry, IT replied 2 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,827
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 2 months ago
I still need help!
Android Device Expert: Harry, IT replied 2 months ago

Unfortunately, without the password, it would need to be factory reset which would wipe the data.

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Customer reply replied 2 months ago
Surely, there must be a way to extract data from the phone? Or have Google allow me to remotely access the phone or approve the password ***** input? I do not know why the Google username and password ***** to the phone are coming back as "Invalid username or password"
Android Device Expert: Harry, IT replied 2 months ago

Unfortunately, there isn't

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Customer reply replied 2 months ago
Is there a way to get the phone to allow me more attempts at the lock pattern?
Android Device Expert: Harry, IT replied 2 months ago

No

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Customer reply replied 2 months ago
Does google have a customer support line that might be able to help me in some way on their end?
Android Device Expert: Harry, IT replied 2 months ago

Unfortunately, no.

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