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I have a sprint samsung galaxy S8 phone. my battery died and…

Customer Question
Hi -i have a...

Hi -i have a sprint samsung galaxy S8 phone. my battery died and it is telling me that my phone has been restarted and it needs to be unlocked using my password. i have forgotten my password ***** i usually use my fingerprint, or face recognition or where i draw a pattern on the screen. i know all 3 of these but not the password. what can i do in order to get back into my phone? thanks.

Technician's Assistant: When were you last able to use your Galaxy?

Sunday

Technician's Assistant: Do you have a Google account linked to the phone?

Yes

Submitted: 2 months ago.Category: Android Devices
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Answered in 35 minutes by:
5/2/2018
Android Device Expert: Kristen Van Laere, Technician replied 2 months ago
Kristen Van Laere
Kristen Van Laere, Technician
Category: Android Devices
Satisfied Customers: 5
Experience: Administrator at Purdue University
Verified

Hi! Thank you for using Just Answers! My name is ***** ***** I will be helping you with this issue. There are a few options that you can try to get into your phone. One is Samsung's own version of the Android Device Manager, which, actually includes an Unlock my screen option, so if you're using a Samsung handset and it's been set up with the remote access service, you can bypass the screen lock without having to reset your phone. To access this feature go here: https://findmymobile.samsung.com/

Let me know if that helps. If not, I have one more option, but let's see if the first one works.

Thanks,

Kristen

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Customer reply replied 2 months ago
i have find my mobile turned off.
Android Device Expert: Kristen Van Laere, Technician replied 2 months ago

Unfortunately, then you will need to take on a more hands on approach. But, before we go there, do you have data on your phone that you do not want to lose or that is not backed up, for example backed up in the cloud?

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