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I have a phone need to reset it's asking forgoogle account…

Customer Question
Hi i have a...

Hi i have a phone need to reset it's asking forgoogle account that was previously synced on this device and no way to find it

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Samsung galaxy a5

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

I got the phone october 27 2017 the person that the phone was for does not want to pay pill so i took the phone back and nhe will not give anything he had a code lock on it had it rebooted to remove all his stuff off the phone now it will allow me any further

Technician's Assistant: When we are ready I'll take you to the appropriate web page.

Now i am going to give this phone to my daughter so i need to have it ready so i can take this to her

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I need to have old google account removed from phone so when i take the phone to my daughter she can make her own account

Submitted: 3 months ago.Category: Android Devices
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Answered in 2 hours by:
4/3/2018
Android Device Expert: Rusty Rescue, Technician replied 3 months ago
Rusty Rescue
Rusty Rescue, Technician
Category: Android Devices
Satisfied Customers: 6,111
Experience: Android recovery, app specialist, consulting.
Verified

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

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Android Device Expert: Rusty Rescue, Technician replied 3 months ago
  1. Press and hold the Volume up, Home and Power buttons until the Samsung logo appears on the screen. ...
  2. Scroll to wipe data/factory reset by pressing the Volume down button. ...
  3. Press the Power button, it will act as the select button...
  4. Scroll to Yes -- delete all user data by pressing the Volume down button, then press the power button to select.

It should say "Wipe all data?" Select yes with the power button, and the phone will be reset to factory settings.

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