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I can't get it off safe mode once again. Samsung Galaxy S6.

Customer Question
I can't get it...

I can't get it off safe mode once again

Technician's Assistant: What's the brand and model of your product?

Samsung Galaxy S6

Technician's Assistant: What Operating System (OS) are you running on your Galaxy?

Android

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

Turning it off then when I see Samsung cm galaxy S6 come on in hold volume button down until phone starts

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Like I was shown ant told do do that. It's been all day,this morning I had to restart it 5 times before it accepted my touch

Submitted: 3 months ago.Category: Android Devices
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Answered in 4 hours by:
4/3/2018
Android Device Expert: Richard, Android Specialist replied 3 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,167
Experience: Android Systems Specialist
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Phone and hold the power button to off for 60 seconds.

Release, then connect the charger and try to turn on the Phone and use it.

Let me know the results please

Thank you

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Android Device Expert: Richard, Android Specialist replied 3 months ago

Richard

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