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My sister tried getting on my phone. she failed because she
hello, my sister tried getting on my phone. she failed because she doesn't know my password. now the phone is restarting. I need help with setting up my device with some gmail account and its asking f… read more
Samuel White
Samuel White
Owner and Expert Tech
284 satisfied customers
Forgot my pattern lock. Last night. I cant lose my data that
forgot my pattern lock JA: When were you last able to use your phone? Customer: last night JA: Have you tried a Factory Reset? This will erase the phone's contents, but the Phone Expert can walk you t… read more
Richard
Richard
Android Specialist
48,267 satisfied customers
I have an issue with my cell phobe samsung. I put a password
i have an issue with my cell phobe samsung. I put a password ***** on it and forgot it can u help me get it or take it off? … read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
Need tap code for a phone lg harmony. Today. I cant get in
need tap code for a phone lg harmony JA: When were you last able to use your phone? Customer: today JA: Have you tried a Factory Reset? This will erase the phone's contents, but the Phone Expert can w… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
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Google has me locked out of my Samung S8. I have entered the
Google has me locked out of my Samung S8. I have entered the correct information over and over again and I still can't use my phone. I did change my password ***** 24 hours ago but it still won't come… read more
Harry
Harry
2,217 satisfied customers
I have a ZTE asurion wireless phone and my son changed the
I have a ZTE asurion wireless phone and my son changed the passcode on the home screen so now I cant get into my phone is there a way to bypass that screen … read more
Richard
Richard
Android Specialist
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My galaxy 3 will not unlock or do anything it says tap twice
My galaxy 3 will not unlock or do anything it says tap twice then slide to open when I do that a lock appears I've took battery out and rebooted it and it still does the same thing … read more
Pete
Pete
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Bachelor's Degree
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I changed my password on 02/05/18 on my Samsung phone but
I changed my password ***** 02/05/18 on my Samsung phone but can't remember the password. … read more
Harry
Harry
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I forgor my password for my samsung galaxy prime phone. Can
I forgor my password ***** my samsung galaxy prime phone. Can you help me unlock the phone? … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
59 satisfied customers
I have a Samsung Galaxy note 5 phone. It did system updates
Hi there. I have a Samsung Galaxy note 5 phone. It did system updates this morning and asked for my Google password. i couldn't remember it so it took me through various steps. It didn't recognize my … read more
Harry
Harry
2,217 satisfied customers
I have a zte grand x max 2 i locked myself out of my google
I have a zte grand x max 2 i locked myself out of my google account and it tells me that it was reset . i know my email but not my old pass word … read more
Joel Kalman
Joel Kalman
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Master of Science Degree
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I somehow got voice assistant turned on and could not shut
I somehow got voice assistant turned on and could not shut it off I restarted my s6 and it came up with enter my password ***** I could not remember the password ***** I went onlinexpensive and change… read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
Not my computer my phone and google account, I have trie to
it's a new phone and I put a lock on it forgot the pin to unlock and had to erase everything to unlock. when I tried to log back in I forgot my password ***** google. I have been trying to retrieve it. … read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
I'm having the same issue, there's no "factory reset" just
I'm having the same issue, there's no "factory reset" just recover "factory mode" It's my 75 year old mothers, it's asking for the original google account verification. She doesn't even have google. H… read more
Richard
Richard
Android Specialist
48,267 satisfied customers
It's locked & I don't think I used a password, just a
It's locked & I don't think I used a password, just a fingerprint. Now it's asking for a password ***** my phone restarted. … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
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I forgot password to my nokia lumina. So I went online to
I forgot password ***** my nokia lumina . So I went online to forgot my password ***** went through the steps and now all my info is gone .Can it be retreived… read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
My google account is lock because i the password i got a new
my google account is lock because i for got the password ***** got a new password ***** same thing.by the way this is cellphone… read more
Randy Boman
Randy Boman
Technician
729 satisfied customers
I HAVE AN ACCOUNT ACTION REQUIRED NOTIFICATION ON MY PHONE
HI ***** ACCOUNT ACTION REQUIRED NOTIFICATION ON MY PHONE AND CANT GET THROUGH THE MAIZE OF QUESTIONS TO RESET MY PASSWORD. CAN YOU CALL ME PLEASE ***********… read more
Pete
Pete
Engineer
Bachelor's Degree
1,138 satisfied customers
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Answers by Eric

Answers by Eric

Developer

3,199 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

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Kriptokrit

Kriptokrit

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Over 6 years of experience in Electronics support service.

fbox

fbox

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Rod

Rod

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Bernie

Bernie

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6+ years exp, Electronic Systems Professional Alliance

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WebGuy101

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Android user from the beginning. Own several Android devices

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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