Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

It's locked and can't fix it forgot password. It's an old…

Customer Question
It's locked and can't...

It's locked and can't fix it forgot password

Technician's Assistant: When were you last able to use your phone?

It's an old phone my son needs it

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

You can't factory restart. I tried resetting it without my password ***** I can't do anything

Submitted: 3 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 6 hours by:
4/3/2018
Android Device Expert: Richard, Android Specialist replied 3 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,276
Experience: Android Systems Specialist
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the make and model of the phone with the issue please?

Thank you

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3,199
3,199 Satisfied Customers
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Answers by Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,199 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
Need tap code for a phone lg harmony. Today. I cant get in
need tap code for a phone lg harmony JA: When were you last able to use your phone? Customer: today JA: Have you tried a Factory Reset? This will erase the phone's contents, but the Phone Expert can w… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
517 satisfied customers
Google has me locked out of my Samung S8. I have entered the
Google has me locked out of my Samung S8. I have entered the correct information over and over again and I still can't use my phone. I did change my password ***** 24 hours ago but it still won't come… read more
Harry
Harry
3 satisfied customers
I have a ZTE asurion wireless phone and my son changed the
I have a ZTE asurion wireless phone and my son changed the passcode on the home screen so now I cant get into my phone is there a way to bypass that screen … read more
Richard
Richard
Android Specialist
47,276 satisfied customers
My galaxy 3 will not unlock or do anything it says tap twice
My galaxy 3 will not unlock or do anything it says tap twice then slide to open when I do that a lock appears I've took battery out and rebooted it and it still does the same thing … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I changed my password on 02/05/18 on my Samsung phone but
I changed my password ***** 02/05/18 on my Samsung phone but can't remember the password. … read more
Harry
Harry
3 satisfied customers
I forgor my password for my samsung galaxy prime phone. Can
I forgor my password ***** my samsung galaxy prime phone. Can you help me unlock the phone? … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
58 satisfied customers
I have a Samsung Galaxy note 5 phone. It did system updates
Hi there. I have a Samsung Galaxy note 5 phone. It did system updates this morning and asked for my Google password. i couldn't remember it so it took me through various steps. It didn't recognize my … read more
Harry
Harry
3 satisfied customers
I have a zte grand x max 2 i locked myself out of my google
I have a zte grand x max 2 i locked myself out of my google account and it tells me that it was reset . i know my email but not my old pass word … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
517 satisfied customers
I somehow got voice assistant turned on and could not shut
I somehow got voice assistant turned on and could not shut it off I restarted my s6 and it came up with enter my password ***** I could not remember the password ***** I went onlinexpensive and change… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Not my computer my phone and google account, I have trie to
it's a new phone and I put a lock on it forgot the pin to unlock and had to erase everything to unlock. when I tried to log back in I forgot my password ***** google. I have been trying to retrieve it. … read more
derrickonline
derrickonline
Information Technology Manager
164 satisfied customers
I'm having the same issue, there's no "factory reset" just
I'm having the same issue, there's no "factory reset" just recover "factory mode" It's my 75 year old mothers, it's asking for the original google account verification. She doesn't even have google. H… read more
Richard
Richard
Android Specialist
47,276 satisfied customers
It's locked & I don't think I used a password, just a
It's locked & I don't think I used a password, just a fingerprint. Now it's asking for a password ***** my phone restarted. … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
58 satisfied customers
Needhelp pls, My device is locked I do not know password,
Needhelp pls JA: What's the make/model of your device? How old is it? Customer: My device is locked I do not know password JA: How long has this been going on? What troubleshooting have you tried? Cus… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I forgot password to my nokia lumina. So I went online to
I forgot password ***** my nokia lumina . So I went online to forgot my password ***** went through the steps and now all my info is gone .Can it be retreived… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
My google account is lock because i the password i got a new
my google account is lock because i for got the password ***** got a new password ***** same thing.by the way this is cellphone… read more
Randy Boman
Randy Boman
Technician
729 satisfied customers
I'm ***** *****, I am locked out of my phone. I encrypted
Customer: I'm ***** *****, I am locked out of my phone. I encrypted from an sd card and when it restarted it asked for my PIN for my Sim. tried everything. … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I had a password/account, but haven't used it in quite
I had a password/account, but haven't used it in quite awhile. Now I can't log in to download an audio book I want. What to do?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I HAVE AN ACCOUNT ACTION REQUIRED NOTIFICATION ON MY PHONE
HI ***** ACCOUNT ACTION REQUIRED NOTIFICATION ON MY PHONE AND CANT GET THROUGH THE MAIZE OF QUESTIONS TO RESET MY PASSWORD. CAN YOU CALL ME PLEASE ***********… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x