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Can you help me get my brothers account info for his phone?

Customer Question
Can you help me...

Can you help me get my brothers account info for his phone?

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Samsung j7 through tmobile

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

3 or 4 days, he had an update and since then he cannot use phone. he has to put in google acct info but cannot remember password. only thing he can remember is flaming greek

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Have tried putting in phone number shows no acct. I am not very tech savy he is less so.

Submitted: 3 months ago.Category: Android Devices
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Customer reply replied 3 months ago
hi, was just wondering if there was a response that i did not see. Thank You
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 3 hours by:
4/2/2018
Android Device Expert: Gina King,
 replied 3 months ago
Gina King
Category: Android Devices
Satisfied Customers: 13
Experience: Moderator at JustAnswer
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I'm Gina and I’m a moderator for this topic. Please read the following message very carefully. :)
It looks like your question may have been meant for a different company.
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Customer reply replied 3 months ago
I was trying to find someone who can help me get my brother google acct reset on his phone. this is where i was sent
Customer reply replied 3 months ago
Thanks
Customer reply replied 3 months ago
Is there any way to fix this remotely? The phone number(###) ###-#### If not can the google account be disabled so we can set up another? As of now he cannot use his phone for anything.
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
very frustrated have had no help. this is bs cannot even use phone. disable google account on the phone.
Customer reply replied 3 months ago
is there any way i can talk to someone on phone?
Android Device Expert: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,611
Experience: IT at Justanswer
Verified

Hello:

Have you tried to reset the password?

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Customer reply replied 3 months ago
many different times. also both of my daughters have tried
Android Device Expert: Harry, IT replied 3 months ago

And what was the result?

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Customer reply replied 3 months ago
ok , a rep said the phone call would be free when I called. Any other suggestions?
Android Device Expert: Harry, IT replied 3 months ago

Yes, I can call you but I would like all of the information first.

What was the result of resetting the Google password ***** a computer?

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Customer reply replied 3 months ago
a no go just kept on getting codes to put in time and time again. my brother didnt keep a record of password. he got ill and cannot remember it now. after an update he cannot do anything with phone
Android Device Expert: Harry, IT replied 3 months ago

Unfortunately, there isn't a way around the Google recovery options. If you are unable to use those options, then you will need to open a new account.

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Customer reply replied 3 months ago
how do i do that on that phone, or explain to me how on computer.
Android Device Expert: Harry, IT replied 3 months ago

You mentioned that you already tried the reset

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Customer reply replied 3 months ago
did not work
Android Device Expert: Harry, IT replied 3 months ago

OK then you will need to use a new account but for the phone -- you cannot use the phone without that information.

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