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Need to free up memory. My Miscellaneous files show 4.41 GB.

Customer Question
Need to free up...

Need to free up memory. My Miscellaneous files show 4.41 GB. How do I see what files that could be deleted?

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

Couple of days dealing with it. Issue about a year.

Technician's Assistant: Do you plan on doing the work yourself?

For now yes. as a last resort.

Technician's Assistant: Anything else we should know to help you best?

Son in-law deleted all my pictures from Gallery. Thought it was on the SD card. Samsung-sm-g360v

Submitted: 3 months ago.Category: Android Devices
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4/3/2018
Android Device Expert: Michelle-Mod, Moderator replied 3 months ago
Michelle-Mod
Michelle-Mod, Moderator
Category: Android Devices
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I'm Michelle, the moderator for this category. I'm so sorry that an Expert has not connected with you yet. I wanted to reach out to see if you still needed assistance with your question? Please use the reply box below to let me know if you'd like to continue or cancel.
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Ask Your Own Android Devices Question
Customer reply replied 3 months ago
Please continue.
Android Device Expert: Sergil Cave, Mobile Device Engineer replied 3 months ago
Sergil Cave
Sergil Cave, Mobile Device Engineer
Category: Android Devices
Satisfied Customers: 18
Experience: Cyber-Security Administrator at Chesapeake Utilities
Verified

Hello my name is ***** ***** I have been assigned to your case. In order to see what files you can download/install an app called Astro. You can either go on your phone and download it directly from here --> https://play.google.com/store/apps/details?id=com.metago.astro&hl=en

Ask Your Own Android Devices Question
Android Device Expert: Sergil Cave, Mobile Device Engineer replied 3 months ago

Or you can go to the Google Play Store on your phone and install/download it there. You will tap on the Play Store and search for Astro and you would look for the file manager app. The icon should look like the attached picture.

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