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I am currently locked out of my LG v30 phone due to not

Customer Question
I am currently locked...

I am currently locked out of my LG v30 phone due to not knowing the same or email taht my son used.

Technician's Assistant: When were you last able to use your V30?

Friday

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Yes it is asking for an email or name on the account and he doesn't recall what he used i tried with the phone number it didn't work

Submitted: 3 months ago.Category: Android Devices
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Customer reply replied 3 months ago
ive been waiting over 5 hours for a response
Answered in 10 hours by:
4/2/2018
Android Device Expert: Richard, Android Specialist replied 3 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,209
Experience: Android Systems Specialist
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your Phone. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

Can you tell me the exact message you have on your phone?

Please let me know

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Customer reply replied 3 months ago
It states to enter an email or phone number and neither work.
Android Device Expert: Richard, Android Specialist replied 3 months ago

Do you remember the email address you made when you first setup the phone?

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Customer reply replied 3 months ago
No my son has no idea. :(
Android Device Expert: Richard, Android Specialist replied 3 months ago
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Customer reply replied 3 months ago
It's not working.
Android Device Expert: Richard, Android Specialist replied 3 months ago

What happened when you tried?

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Customer reply replied 3 months ago
It takes me in a circle and tells me that the account is not found.
Android Device Expert: Richard, Android Specialist replied 3 months ago

ok, then your only option is to use this form now

https://support.google.com/accounts/contact/disabled2

Fill it in providing a email address where you can be contacted on and allow up to 72 hours for a response.

They will either reject it or not respond in which you will not be able to gain access, or they will ask for more proof of id in order to try to manually verify you.

If they do reject it or do not respond within the 72 hours then you will need to return the phone sorry.

It is critical you always keep your recovery information up to date to avoid such a situation as this

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

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Customer reply replied 3 months ago
i am locked out of the account so i can't log in to fill out the form. can i submit it from my email. i don't know the email that was used.
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