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Zte blade wont unlock. I dont remember if i even have a

Customer Question
Zte b blade wont...

Zte b blade wont unlock

Technician's Assistant: When did you last change the password ***** passcode to your device?

I dont remember if i even have a password

Technician's Assistant: Is there a Gmail address linked to your device?

I dont know for sure yes, maybe

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

I press the screen @ hold screen to unlock and nothing happens]

Submitted: 3 months ago.Category: Android Devices
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Customer reply replied 3 months ago
Can't unlock screen..even when I
Press & hold screen to unlock
Answered in 1 hour by:
4/1/2018
Android Device Expert: ITPeter, Engineer replied 3 months ago
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,387
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Android Device Expert: ITPeter, Engineer replied 3 months ago

What is the exact message that you are seeing on the phone?

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Customer reply replied 3 months ago
Press and Hold screen to Unlock
I do that and doesn't unlock
Customer reply replied 3 months ago
it doesn't turn off either
Customer reply replied 3 months ago
I am using a tablet to send these messages..
Customer reply replied 3 months ago
I am waiting
Customer reply replied 3 months ago
Just forget it
Android Device Expert: ITPeter, Engineer replied 3 months ago

What happens when you press and hold?

Does another message appear?

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Customer reply replied 3 months ago
No other mesaages
Android Device Expert: ITPeter, Engineer replied 3 months ago

If it does not recognize your thumbprint any more it will need to be reset.

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Customer reply replied 3 months ago
What is rest and what does it do my apps
Customer reply replied 3 months ago
Reset?? Do I loose my apps that are installed
Customer reply replied 3 months ago
Do you mean:: reboot to bootloader
Customer reply replied 3 months ago
I really need this finished asap
Customer reply replied 3 months ago
Well good bye..thanks anyway
Android Device Expert: ITPeter, Engineer replied 3 months ago

A reset will return the phone to its original factory settings so you will need to reinstall your apps and other data.

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