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I had a virus in my old phone which made me have to purchase…

Customer Question
I had a virus...

I had a virus in my old phone which made me have to purchase this phone, I had to change my email address but now I can't use the old email to get my contacts on the new phone how can I get my contacts back.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Phone using my gmail address

Technician's Assistant: What troubleshooting have you tried?

I've tried the old address but couldn't remember the password, so I was thinking since this is Google they would be able to sync the I'd address to the new one and I could get my contacts

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes if I could also get my pictures back

Submitted: 3 months ago.Category: Android Devices
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Answered in 31 minutes by:
3/31/2018
Android Device Expert: Sergil Cave, Mobile Device Engineer replied 3 months ago
Sergil Cave
Sergil Cave, Mobile Device Engineer
Category: Android Devices
Satisfied Customers: 18
Experience: Cyber-Security Administrator at Chesapeake Utilities
Verified

Hello my name is ***** ***** I have been assigned to your case. Have you tried resetting your old gmail password? Here is how you would do this --> https://support.google.com/mail/answer/41078?hl=en

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Android Device Expert: Sergil Cave, Mobile Device Engineer replied 3 months ago

You dont need your old password ***** do this by the way.

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Android Device Expert: Sergil Cave, Mobile Device Engineer replied 3 months ago

Hello do you still need any assistance with this?

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Android Device Expert: Sergil Cave, Mobile Device Engineer replied 3 months ago

Since I am not getting a response, I will opt out of this case and let another Engineer get it. Thank you for choosing JustAnswer.

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Android Device Expert: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,611
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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