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I'm locked out of my galaxy s8 phone after a factory reset…

Customer Question
I'm locked out of...

I'm locked out of my galaxy s8 phone after a factory reset on that device. When re initializing the phone it requires signing in with a previously synced google account. Unfortunately, i also forgot the google password ***** not having success recovering the google account, even after getting temp auth codes sent to recovery email address .

Technician's Assistant: When were you last able to use your Galaxy?

Last week

Technician's Assistant: Do you have a Google account linked to the phone?

Yes, and i need to be able to sign into it from the phone initialization process to unlock phone

Submitted: 3 months ago.Category: Android Devices
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Customer reply replied 3 months ago
i am looking for a possible work around on the phone if possible and if not then i would like some suggestions to quickly recover the google account
Answered in 15 minutes by:
3/31/2018
Android Device Expert: ITPeter, Engineer replied 3 months ago
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,347
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Android Device Expert: ITPeter, Engineer replied 3 months ago
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Customer reply replied 3 months ago
i'm able to get an email from them with auth code and get response thanks for veryifing your email but then says can't verify this account belongs to you.
Customer reply replied 3 months ago
how can you connect to my phone when i cannot get it unlocked?
Customer reply replied 3 months ago
i just did the account recovery process again with google and got an email sent to my recovery email address on the account and it said again thanks for verifying your email and then again we cannot verify this account belongs to you
Customer reply replied 3 months ago
google is so difficult to deal with. I'm so frustrated that they don't have a help desk you can call to get issues like this worked out. Do you know of a way to contact google real time?
Android Device Expert: ITPeter, Engineer replied 3 months ago

Since Google are a free service they do not offer any support apart from online forums.

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Android Device Expert: ITPeter, Engineer replied 3 months ago

The only account recovery option Google provides starts at https://accounts.google.com/signin/recovery.

Re-submitting with more accurate answers and using a previously used computer with known IP address will help.

For details of the recovery process, see http://gmailaccountrecovery.blogspot.co.uk/

To reach out to Google through the online forums, you can use

https://productforums.google.com/forum/#!category-topic/gmail/SzwFXkqLvr0

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