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I forgot the password for my phone. It’s been quite a while.

Customer Question
I forgot the password...

I forgot the password ***** my phone

Technician's Assistant: When were you last able to use your phone?

It’s been quite a while. I got a new phone about 8 months ago. I need to retrieve pictures from the old one

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

It’s possible to do a factory reset and retain my information?

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

It’s a Samsung j3

Submitted: 3 months ago.Category: Android Devices
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Answered in 12 hours by:
3/31/2018
Android Device Expert: Sergil Cave, Mobile Device Engineer replied 3 months ago
Sergil Cave
Sergil Cave, Mobile Device Engineer
Category: Android Devices
Satisfied Customers: 18
Experience: Cyber-Security Administrator at Chesapeake Utilities
Verified

Hello my name is ***** ***** I have been assigned to your case. A few things that you can try:

Option 1. If you have the USB cord for the phone and an available laptop or desktop computer you can just plug in the phone into the computer and see if you are able to retrieve your photos that way.

Option 2. Go to this website https://www.google.com/android/devicemanager. Logon with the gmail username/password ***** you used to setup the old phone and then proceed through the steps to unlock the phone to get access to your photos.

Option 3. If the photos were saved onto your SDCard and you have access to an SDCard reader you can retrieve the photos that way. Here are instructions on finding the SDCard on your Samsung j3 phone:

Instructions on finding the SDCard on your Samsung j3 phone --> https://www.verizonwireless.com/support/knowledge-base-212136/

NOTE: If you dont have an SDCard reader but do have a SDCard, you can purchase one here:

They are relatively cheap and here is a link to bestbuy where you can purchase one (NOTE: if you have a newer laptop/desktop computer you might already have one, just let me know what model you have and I can tell you where to find it) --> https://www.bestbuy.com/site/insignia-micro-usb-memory-card-reader-black/5787400.p?skuId=5787400&cmp=RMX&extStoreId=842&ref=212&loc=1&gclid=CInPxv_vltoCFZHEswoduPcFew&gclsrc=ds

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Customer reply replied 3 months ago
Thank you for the options. The phone provider is cricket. If I took it to them do you think they could circumvent the password?
Android Device Expert: Sergil Cave, Mobile Device Engineer replied 3 months ago

You are welcome. You might be able to do it through Cricket according to my research. Here is the link on their website on what you might need to do --> https://www.cricketwireless.com/support/apps-and-services/device-unlock/customer/device-unlock.html

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Android Device Expert: Sergil Cave, Mobile Device Engineer replied 3 months ago

Hello do you still need any further assistance with this issue?

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Sergil Cave
Sergil Cave
Sergil Cave, Mobile Device Engineer
Category: Android Devices
Satisfied Customers: 18
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Experience: Cyber-Security Administrator at Chesapeake Utilities

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