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My phone will not connect to my car's Bluetooth nor will it…

Customer Question
My phone will not...

My phone will not connect to my car's Bluetooth nor will it allow my wells fargo banking app to work. Both worked fine last week. I must have changed some setting unknowingly. Can you help?

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

I have an Android Samsung S7

Technician's Assistant: When did you last update your Wells Fargo software?

Not sure. I always update when prompted to do so.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I can log in to wells fargo and receive balances, etc. but when I try to get into accounts or bill pay, it logs me off.

Submitted: 4 months ago.Category: Android Devices
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Customer reply replied 4 months ago
how long does it generally take to get an answer?
Answered in 31 minutes by:
3/30/2018
Android Device Expert: ITPeter, Engineer replied 4 months ago
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,600
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Android Device Expert: ITPeter, Engineer replied 4 months ago

Sorry for any delay!

Your phone may have installed some updates recently.

Have you tried rebooting it (powering it off completely, then starting it up again)?

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Customer reply replied 4 months ago
Thank you.
Android Device Expert: ITPeter, Engineer replied 4 months ago

Let me know if a reboot works.

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Customer reply replied 4 months ago
Have rebooted and checked for updates both. No help.
Android Device Expert: ITPeter, Engineer replied 4 months ago

Is the phone paired with any other Bluetooth devices, e.g. a headset or external speaker?

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Customer reply replied 4 months ago
No
Android Device Expert: ITPeter, Engineer replied 4 months ago

Can you check if the phone can pair successfully with another car or another Bluetooth device?

Also can any other phone pair successfully with your car?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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