Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I am trying to activate my new cell phone ...a Samsung 9S…

Customer Question
I am trying to...

I am trying to activate my new cell phone ...a Samsung 9S and when I get to the telephone numbers I get a "flag" for emergency only I am a lose as to how to activate. I only received this phone yesterday. Please help me to get on line and activate

Technician's Assistant: When were you last able to use your phone?

Never I just received this phone

Technician's Assistant: Have you tried a Factory Reset? The Phone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

Now it says SIM is not provisioed

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

We received two phones yesterday and have been unable to get it completly on line so we can use it

Submitted: 4 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 33 minutes by:
3/30/2018
Android Device Expert: ITPeter, Engineer replied 4 months ago
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,610
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Android Devices Question
Android Device Expert: ITPeter, Engineer replied 4 months ago

Have you activated the phone yet?

Have you put a working SIM card in it?

If powered off, press and hold the Power button (located on the right edge) until the Samsung logo appears then release. Tap the appropriate language then tap NEXT (located at the bottom). From the Phone Activation screen, tap NEXT or tap ACTIVATE NOW. Let me know if that works?

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask ITPeter Your Own Question
ITPeter
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,610
20,610 Satisfied Customers
Experience: Electronic Engineer

ITPeter is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,197 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
I need help with my LG cell service. It was a gift for a
It doesn't allow to get the information to put the wi-fi … read more
Harry
Harry
2,175 satisfied customers
Need help with new password. Problem is that my cell phone
Need help with new password. Problem is that my cell phone crashed and they send me the "code" either to cell phone or email. So it is sent to my desk top, since my cell not working. I have been to Ve… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I have a ZTE asurion wireless phone and my son changed the
I have a ZTE asurion wireless phone and my son changed the passcode on the home screen so now I cant get into my phone is there a way to bypass that screen … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Problem with sansung Galaxy cell phone. One week, I took to
one week, I took to the technition at the store he not able to unlock it … read more
Harry
Harry
2,175 satisfied customers
Lost cell service no bars, says only emergency calls only.
lost cell service no bars, says only emergency calls only. it worked fine yesterday. … read more
Harry
Harry
2,175 satisfied customers
It's not my computer - my mobile. I purchased an A5 Galaxy
It's not my computer - my mobile. I purchased an A5 Galaxy in Aug, 2017. It was not operational I believe my cell at the time was no.0481464948. When I inquired at Virgin, they kindly sent me a new si… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Cannot get Pokerstars something is wrong. Samsung don't know
Cannot get Pokerstars something is wrong JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: Samsung don't know model no. JA: How long has this been going on with… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I bought a prepaid phone for use while my main phone was
I bought a prepaid phone for use while my main phone was replaced. I put to old sim card into the replacement phone but I go this message "SIM Not Provisioned MM2". Can I have the old sim card restore… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I think I just messaged you and cut myself off. I have the
I think I just messaged you and cut myself off. I have the S7 Active that I changed the home screen password ***** this morning and now can't remember exactly how I put it in. It only allows me to try… read more
ITPeter
ITPeter
Engineer
Bachelor's Degree
20,610 satisfied customers
I have a Verizon LG optimus zone 3 and I can't get access It
I have a Verizon LG optimus zone 3 and I can't get access It is unlock it came with the Verizon sim but that is not helping … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Someone was taken my sum card out of my kindle without my
Someone was taken my sum card out of my kindle without my kindle how can I shout it down someone one can get my info they already thee to use my credit card … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
556 satisfied customers
Sim card invaild and ca noy activate, lg rebel lte android
i did not read instrustion before active with tracfone has no network… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Trio Tablet need new O/S I currently have Jelly Bean 4.2.
Trio Tablet need new O/S I currently have Jelly Bean 4.2. And need Android 4.3 to operate my Activity like Fit Bit. Katie Dobbeleare… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
My Samsung Galaxy Mega 6.3" i9205 LTE (Factory Unlocked) GSM
My Samsung Galaxy Mega 6.3" i9205 LTE (Factory Unlocked) GSM Phone, couldn't be activated on any GSM cell phone Provider anymore with error message: "Moble Network not available".… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
My android is requesting anumber then saying it is an emergency
My android is requesting anumber then saying it is an emergency call and I can't open the phone to do anything.… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Please just answer my Question about my Kindle pass word.
Please just answer my Question about my Kindle pass word. Thank you. I do need the password ***** open my new Kindle.… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Bought a Straight TALK L31 on ebay..Made mistake of locking
Bought a Straight TALK L31 on ebay..Made mistake of locking screen before new sim card arrived from Straight Talk..How do I do a hard reset to un-lock the phone ?… read more
Expert
Expert
My Samsung Galaxy S III mini, GT-18190 is stuck in emergency
My Samsung Galaxy S III mini, GT-18190 is stuck in emergency call mode. I want to get it out of this mode without losing all my contact data, e-mail settings etc. Can you help. FYI This was purchased … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x