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I recently purchased a Samsung Galaxy 8 android to replace…

Customer Question
I recently purchased a...

I recently purchased a Samsung Galaxy 8 android to replace my Galaxy 4.

Technician's Assistant: What version of Android are you running on your Galaxy?

The new phone shows my google email address as <*****@******.***) which is an email address I do not recognise. It could a an old email address from 5 years ago. My current correct e-mail address is

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

<*****@******.***>.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Since I bought it two months ago.

Submitted: 4 months ago.Category: Android Devices
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Answered in 2 hours by:
3/29/2018
Android Device Expert: Harry, IT replied 4 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,824
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 4 months ago
The email address must be very old and I do not have a record of it nor the password. My current Google e-mail address is Please correct so that I can purchase from the app store. Also my current phone is Galaxy 8.
Android Device Expert: Harry, IT replied 4 months ago

Unfortunately, there isn't a way around the Google recovery options. If you are unable to use those options, then you will need to open a new account.

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Customer reply replied 4 months ago
Forget it
Android Device Expert: Harry, IT replied 4 months ago

OK

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