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It's my LG x charge cell phone. I can't get it to pair with…

Customer Question
It's my LG x...

It's my LG x charge cell phone. I can't get it to pair with my Onetouch glucose meter

Technician's Assistant: What Operating System (OS) are you running on your X?

7.1

Technician's Assistant: How long has this been going on with your X? What have you tried so far?

I've only recently gotten the X. I've been trying to connect for the past 3-4 days w/o success.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I have checked in settings to make sure bluetooth was running

Submitted: 3 months ago.Category: Android Devices
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Answered in 1 hour by:
3/29/2018
Android Device Expert: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,619
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
I still need help
Customer reply replied 3 months ago
can't afford the extra, living on social security
Customer reply replied 3 months ago
What happened to you Harry?
Android Device Expert: Harry, IT replied 3 months ago

Did you download the Onetouch app from the Google Play store on your phone?

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Customer reply replied 3 months ago
I probably did, not positive tho
Android Device Expert: Harry, IT replied 3 months ago

You will need to download the app to continue

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Customer reply replied 3 months ago
I have downloaded the app, several days ago.....
Android Device Expert: Harry, IT replied 3 months ago

You mentioned that you "probably did'

Please 100% confirm

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Customer reply replied 3 months ago
That's cause I wasn't sure if it was the google play store or their website
Android Device Expert: Harry, IT replied 3 months ago

Yes, it is important to install it from the Google Play store.

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Customer reply replied 3 months ago
Just rechecked, it was the google play store
Android Device Expert: Harry, IT replied 3 months ago

Do you see any error messages?

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Customer reply replied 3 months ago
none
Android Device Expert: Harry, IT replied 3 months ago

Are you unsure of how to pair it?

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Customer reply replied 3 months ago
the phone finds the meter but then won't pair up to transfer records
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