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My galaxy s9 has locked up. Its a sprint galaxy s9. I have…

My galaxy s9 has...

My galaxy s9 has locked up

Technician's Assistant: What Operating System (OS) are you running on your Galaxy?

Its a sprint galaxy s9

Technician's Assistant: How long has this been going on with your Galaxy? What have you tried so far?

I have tried to reset it.It says for me to enter my email and password ***** when i do it wont accept it

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Answered in 57 minutes by:
3/28/2018
Karthik
Karthik, Hardware Engineer
Category: Android Devices
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Customer reply replied 3 months ago
ok thank you

Before we proceed further, I would like to ask you few question about this problem. Are you able to login to your email account in different devices? The reason why I am asking is if you are unable to login to your email, we can reset the account.

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Customer reply replied 3 months ago
i am not able to log in on my other device

Could you provide me the Email address? So that we can go ahead and check what are the reset option available.

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Customer reply replied 3 months ago
or***@******.***

May I know which email ID was registered in your phone before? Is it a gmail.com or gmail account?

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Customer reply replied 3 months ago
how do i know which one it is

Do you have any windows computer? So that I can go ahead check the solution through remotely.

Karthik
Karthik, Hardware Engineer
Category: Android Devices
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified
Karthik and 87 other Android Devices Specialists are ready to help you
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Phone call session started

Let me take care of this issue by taking a secure remote access using secure remote connect. Now could you please click on the given below link: http://www.justanswer.com/remotedesktop/join.aspx?Session=eb15c163-7078-4e07-ae5b-8bba09ca270f

Once on the site DO NOT close the Join Session Popup

Click Download App

Once Downloaded

Click Launch App

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I am sorry, You can ignore the previous link and message. Now do you remember your last password ***** your gmail account (*****@******.***)?

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It seem your gmail account is working fine in your computer, but the same email address is not accepting in your phone, In this case I will opt-out and allow another expert to take over. Other experts will be able to see this question and the conversation which you had with me and they will be providing you a proper solution. Thank you for your patience.

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Karthik
Karthik
Karthik, Hardware Engineer
Category: Android Devices
Satisfied Customers: 519
519 Satisfied Customers
Experience: Senior Engineer at CSS Corp

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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