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I have Samsung 6 phone. It was fine when I put it on charger…

I have Samsung 6...

I have Samsung 6 phone. It was fine when I put it on charger last night. This am, it was fully charged but would not turn on. Now it is warm like it has been working but screens

Technician's Assistant: When did you last charge your 6?

Still won't turn on. Thank you if you have ideas?

Technician's Assistant: Have you tried a force reboot (pressing and holding the Power button)?

Tried, nothing happens

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

That's it.

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Answered in 6 minutes by:
3/28/2018
Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 12,340
Experience: Personal Experience with many Android devices and versions
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

You can soft reset or force reboot it. Press and hold down the Power button and Volume Down button at same time for 10-20 seconds or until it shows the Samsung logo. This will force reboot it.

Please let me know if that didn't work, so we can continue troubleshooting.

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead of rating, please let me know by replying in here and I will stay with you and try my best to help you until you are fully satisfied or the issue is resolved.

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Customer reply replied 3 months ago
Thank you, ***** ***** Did not know about the volume button and the power button together! Battery is down to8% so it has been working on something while down. Anything I should be aware of?
Customer reply replied 3 months ago
No thank you. I will charge it again.

The phone was probably frozen and used the battery. You just need to charge it and it will work.

If you have any questions or would like any additional information, please don't hesitate to ask.

If you are satisfied with my service, please rate me as Excellent Service or 5 stars and click Submit at the top. Then only I will get credit for helping you and excellent rating help me here.

Best Regards,
Ashik

Ashik
Ashik, Android Tech
Category: Android Devices
Satisfied Customers: 12,340
Experience: Personal Experience with many Android devices and versions
Verified
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Satisfied Customers: 12,340
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