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I accidentally factory reset my phone and I've been trying…

Customer Question
I accidentally factory reset...

I accidentally factory reset my phone and I've been trying to fix it myself I got a lot of my stuff back but all my settings are messed up I really shouldn't have tried doing it myself and all my folders are in the wrong places can you please fix it for me

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Xte max xl

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

I have downloaded a bunch of virus and things like that but I have to many of them because none of them actually was doing for me

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Yes I need my home screen back to where it was before

Submitted: 3 months ago.Category: Android Devices
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Answered in 2 hours by:
3/28/2018
Android Device Expert: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,598
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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