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I was letting you know about my phone when everyy. All I…

Customer Question
I was letting you...

I was letting you know about my phone when everyy

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

All I know is that it''s an Lg K20plus.I did enter my credit information and dwas charged five dollars

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

I have trried everything including the codes I was senft.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Not that I can at

Submitted: 3 months ago.Category: Android Devices
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Answered in 1 hour by:
3/28/2018
Android Device Expert: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,610
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
help would be greatly appreciated.
Customer reply replied 3 months ago
I have no other phone at my disposal.
Customer reply replied 3 months ago
I will be waiting for you response.
Android Device Expert: Richard, Android Specialist replied 3 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,232
Experience: Android Systems Specialist
Verified

Hi there and welcome

Can you explain to me the assistance you need?

Please let me know

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Customer reply replied 3 months ago
My question is that I have no other phone at my disposal, but am having trouble with my LG K 20 plus I cannot remember the user name nor password. any help would be greatly appreciated.
Android Device Expert: Richard, Android Specialist replied 3 months ago

ok, so the issue is you cannot sign into your email account correct?

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Customer reply replied 3 months ago
I am on a limeted income have not worked since 1989
Customer reply replied 3 months ago
You are correct
Android Device Expert: Richard, Android Specialist replied 3 months ago

ok, what is the part of your email address after the @ symbol?

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Customer reply replied 3 months ago
The only one I have is***@******.***
Android Device Expert: Richard, Android Specialist replied 3 months ago

ok, if you try now to sign into your account here

http://mail.yahoo.com

What then happens?

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Customer reply replied 3 months ago
On the phone or thru the computer?
Android Device Expert: Richard, Android Specialist replied 3 months ago

Computer please

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Customer reply replied 3 months ago
Ok here goes
Android Device Expert: Richard, Android Specialist replied 3 months ago

thanks, ***** ***** know the results please

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Customer reply replied 3 months ago
Didn't work, but thanks anyway
Android Device Expert: Richard, Android Specialist replied 3 months ago

What happened when you tried to sign in?

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Customer reply replied 3 months ago
I have forgotten my user name and password ***** my gmail account how can I fix that
Android Device Expert: Richard, Android Specialist replied 3 months ago

Ok, the username is ***** ***** address, you forgot this?

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Satisfied Customers: 47,232
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