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It's my cell phone. Zte 2936lhwv1 modle z936l. Factory

Customer Question
It's my cell phone ...

It's my cell phone

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Zte 2936lhwv1 modle z936l

Technician's Assistant: How long has this been going on with your Z936L? What have you tried so far?

Factory reset, phone company tried to help.... Can't remember what the old account password ***** ***** the account that was synced to the phone

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I just need help

Submitted: 3 months ago.Category: Android Devices
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
3/28/2018
Android Device Expert: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,592
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Android Device Expert: Harry, IT replied 3 months ago

Have you tried to reset the password?

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Customer reply replied 3 months ago
didn't help either
Customer reply replied 3 months ago
says Google can not verify that the number is *****
Android Device Expert: Harry, IT replied 3 months ago

Unfortunately, there isn't a way around the Google recovery options. If you are unable to use those options, then you will need to open a new account.

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Customer reply replied 3 months ago
How can I do that it will not allow me to get to the option to make a new account
Android Device Expert: Harry, IT replied 3 months ago

Correct -- The phone will not allow you to use a new account.

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Customer reply replied 3 months ago
Is there anything I can do to fix this
Android Device Expert: Harry, IT replied 3 months ago

The only way around the lock is to use the original account.

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Customer reply replied 3 months ago
I don't remember the password ***** it I made it 10 years ago
Android Device Expert: Harry, IT replied 3 months ago

The only way around the lock is to use the original account.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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