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My Galaxy 7.1 has a problem which others have described - it…

Customer Question
My Galaxy 7.1 has...

My Galaxy 7.1 has a problem which others have described - it occurred after a Google update, and has removed my keyboard. Every time I tap on a cursor I get a box which says Tap to Speak. I want that removed and my keyboard restored.

Technician's Assistant: Does your network appear in the Wi-Fi list on your Galaxy?

I'm checking. Yes, my FIOS network is working, and I can access the internet. The problem is, however, that I cannot obtain a keyboard, to even input a search for a solution. EVery time I try to put in any data, I get a box saying "Tap to Speak" which does put down text in messages. But I cannot get rid of this box, and just want my keyboard back.

Technician's Assistant: Are other devices (computer, tablet, etc.) connecting to the router?

No

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No. How much does your service cost? And would I only pay if the problem is resoved?

Submitted: 3 months ago.Category: Android Devices
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Answered in 5 hours by:
3/28/2018
Android Device Expert: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,626
Experience: IT at Justanswer
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Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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