Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I just bought a new laptop. But, in order to access my wifi,

Customer Question
I just bought a...

I just bought a new laptop. But, in order to access my wifi, I have been asked for my credentials. I suppose that means password. But, I cannot remember my password. My ATT wifi is ATT2X78tJA

Technician's Assistant: When did you last change your Wi-Fi password?

I think in January 2018.

Technician's Assistant: Have you connected to this Wi-Fi network from a laptop or desktop (either Mac or PC) in the past?

Yes

Submitted: 3 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 1 minute by:
3/27/2018
Android Device Expert: Jason Jones, Customer Service replied 3 months ago
Jason Jones
Jason Jones, Customer Service
Category: Android Devices
Satisfied Customers: 19,276
Experience: Years of experience and education.
Verified

Hello,

My name is***** will be the person helping you today.

The wireless password ***** ***** to your wireless modem/router. I can give you the instructions on how to recover the wireless password, but first I need to know the brand and model name of your wireless modem/router.

May I ask for the brand and model name of your wireless router or your wireless modem?

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3,199
3,199 Satisfied Customers
Experience: Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Answers by Eric is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,199 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
I had to get a new cell phone because my last one died. I
I had to get a new cell phone because my last one died. I ordered one that is supposed to be unlocked from Amazon and moved my sim card and my sd card to this new one and cannot access my verizon clou… read more
Harry
Harry
3 satisfied customers
My carrier for my cell phone is ATT. I just bought an amazon
My carrier for my cell phone is ATT. I just bought an amazon echo. Cannot find my att wifi account number nor do I remember my wifi password. We have comcast in our house for the T … read more
Ronald Brock
Ronald Brock
Field Technician
Architectural Drafting
58 satisfied customers
I have an acertablet that has suddenly stoped recognising my
i have an acertablet that has suddenly stoped recognising my home wifi. It says my signal strength is strong/excellent but i cannot get online. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I just purchased a Kindle fire 7 from QVC and I cannot get
I just purchased a Kindle fire 7 from QVC and I cannot get it to take my password ***** my network. I don't know if the password ***** ***** typed incorrect or if I need to put in a new password. If I need a new password ***** do I get it to take a new password. My laptop in a Macbook air would that make a difference? … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Just bought a Blu VIVO XL phone. Unable to sign into my
Just bought a Blu VIVO XL phone. Unable to sign into my google account or the play store.Get message, problem communicating with google service. Also tried creat a new account but get the same message… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have cleared all data from my G100W android. (to ) Now
I have cleared all data from my G100W android. (to Roger) Now what do I do to re-install settings please?… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
My wifi is disconnected (why???) on my Paperwhite and is asking
My wifi is disconnected (why???) on my Paperwhite and is asking for my password. Nothing working… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I bought my Kindle in New York via amazon. My brother in law
I bought my Kindle in New York via amazon. My brother in law set it up for me to bring back to Laos where I live. It worked on the planes and in the airports but now that I am back in Laos it is not w… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I cannot get on Facebook; I click on it and the page will freeze
I cannot get on Facebook; I click on it and the page will freeze and then tell me that it is not responding. All other internet aspects are working okay.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Yesterday my sister wanted to use here laptop here at home.
Yesterday my sister wanted to use here laptop here at home. So I set her up on Linksys and now when my wife tries to get on with her Kindle Fire she can't because of my sister being on it. The questio… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Bought new kindle fire. Am trying to register. Dont have wi
Bought new kindle fire. Am trying to register. Don't have wi fi. Must be on line. Can't go on w/o won't allow whisper net. How do I start?… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I just bought a color nook from barnes and noble but I cant
I just bought a color nook from barnes and noble but I cant' get to go online. I have wifi and the lady at the store installed everything for me but here at hom it says no inernet connection… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have owned a Kindle some time ago. However, I gave that
I have owned a Kindle some time ago. However, I gave that e-reader to my grown granddaughter. I have just purchased a Kindle Fire and can not connect to my wi-fi. It tells me I have an account already… read more
Steve
Steve
Chief Engineer
9 satisfied customers
I have just bought a Kindle Fire HD from Amazon. It is already
I have just bought a Kindle Fire HD from Amazon. It is already registered with them , but I cannot connect to WiFi. I have a domestic router (Netgear WNR1000) that serves my wife's laptop in another p… read more
Bryan
Bryan
735 satisfied customers
I have been given a nexus for christmas and cannot seem to
I have been given a nexus for christmas and cannot seem to get past the select wifi page! any ideas please.… read more
Steve
Steve
Chief Engineer
9 satisfied customers
I do not know my pass word to access my Kindle Fire. Do you
I do not know my pass word to access my Kindle Fire. Do you have the pass word for my Kindle reader?… read more
Engineer1010
Engineer1010
Design Engineer
MS Electrical Engineering
5,481 satisfied customers
kindle fire help amazon (Tell Us More or Submit Now to Talk
kindle fire help amazon (Tell Us More or Submit Now to Talk to a Professional) wifi signal has an x by it. i cannot download my purchase or access the web… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I have a Pandigital Novel tablet running Android 2.1. Ive
I have a Pandigital Novel tablet running Android 2.1. I've hooked up to a home wireless with no problem, but can't connect at work. There, we had WPA2 Enterprise security - that's not an option on the… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,199 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x