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Specifically, how do i transfer my Huawei mobile TD LTE

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(GRA-UL10)photos and videos to my...
specifically, how do i transfer my Huawei mobile TD LTE (GRA-UL10)photos and videos to my macbook air (OS X El capitan 10.11.6 (15G19009)
Submitted: 3 months ago.Category: Android Devices
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Answered in 40 minutes by:
3/26/2018
Android Device Expert: Harry, IT replied 3 months ago
Harry
Harry, IT
Category: Android Devices
Satisfied Customers: 2,614
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Android Device Expert: Harry, IT replied 3 months ago

Connect your phone to your computer

You should see a drive on your desktop with your phone name when it is plugged in

Open the drive and it will have all of your pictures/videos

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Customer reply replied 3 months ago
did that but i don't see the drive
Android Device Expert: Harry, IT replied 3 months ago

Sorry for the wait -- Unplug the phone and connect it again -- Double check to see if the drive appears on the desktop

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Customer reply replied 3 months ago
tried many times. that does not work. i have an android phone and macbook air.
Android Device Expert: Harry, IT replied 3 months ago

Are you able to test on a different computer? or try a different cable?

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Customer reply replied 3 months ago
you can see its charging the phone but nothing in finder
Android Device Expert: Harry, IT replied 3 months ago

Are you able to test on a different computer? or try a different cable?

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Customer reply replied 3 months ago
on both.
Android Device Expert: Harry, IT replied 3 months ago

Please let me know the results

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Customer reply replied 3 months ago
no. i mean i did both. still does not work
Android Device Expert: Harry, IT replied 3 months ago

It didn't work on another computer either?

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Customer reply replied 3 months ago
nope
Android Device Expert: Harry, IT replied 3 months ago

Unplug the phone and when you plug it into the computer, you should see a prompt on your phone for selecting a connection type, just choose the Media Device MTP

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Customer reply replied 3 months ago
nothing happens when i do that
Android Device Expert: Harry, IT replied 3 months ago

Do you see that option? Media Device MTP?

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Customer reply replied 3 months ago
nothing
Android Device Expert: Harry, IT replied 3 months ago

Swipe down from the top of the screen -- do you see it now?

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Customer reply replied 3 months ago
nothing.
Android Device Expert: Harry, IT replied 3 months ago

Interesting -- It should prompt you to choose Media Device MTP

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Customer reply replied 3 months ago
it does not. so whats next
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